Associate OTC with French

Smith+Nephew is hiring Associate OTC with French

As a key player of the finance operations role in Smith & Nephew Global Business Services (GBS) you will be responsible for the delivery of effective and efficient finance transactional processes as well as for following the designed control metrics from a GBS center as described in the S&N Finance Order to Cash taxonomy in line with the Group Finance Manual requirements.

What you will be doing?

• Contact customers to collect outstanding debt and negotiate payment plans.

• Coordinate customer queries with relevant departments for dispute resolution and follow assigned collections strategy.

• Manage customer administration needs to facilitate invoice payment and implement process improvements.

• Monitor assigned portfolio of customer accounts for debt reduction and receivables improvement, working with OTC tools such as SAP and Getpaid.

• Cultivate strong collaborative relationships with internal customers, including Sales and Customer Service, to enhance communication and query resolution.

• Report current status and identify potential risks to Credit Controller, while ensuring compliance with collections policies and procedures.

What will you need to be successful?

• Minimum 1 year of collections or cash application experience in an international environment, with credit knowledge considered advantageous.

• Comprehensive understanding of end-to-end OTC operational and financial controls, business processes, and reporting.

• Demonstrated ability to drive process improvements with a proven track record.

• Fluency in both written and spoken French and English.

• Exceptional verbal and written communication skills to effectively interact with internal and external stakeholders.

At Smith+Nephew we offer

Inclusion + Belonging : Committed to Welcoming, Celebrating and Thriving on Diversity, Learn more about our Employee Inclusion Groups on our website

Your Future : annual bonus, life insurance, company stock saving plan

Work/Life Balance : paid volunteering hours, flexible approach

Your Wellbeing : private health care with dental care package, multisport card/my benefit platform

Flexibility : possibility of working in hybrid model

Training : Hands-On, Team-Customized, subsidies for language classes, certifications and postgraduate studies

Extra Perks : referral bonus, recognition program, mentoring program

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