We are currently hiring a Payment Solutions Support Analyst to join the team! This individual will be responsible for a range of support and analysis activities specific to system testing, site support and internal and external inquiries.
Key Accountabilities:
- Work closely with project teams and other internal departments, including but not limited to Study Start Up/Site Contracts, Accounts Payable and Accounts Receivable / Billing
- Review and assist with inquiries and resolution specific to site payment inquiries/disputes and issues related to fund setup activity, ensuring timely escalation, if applicable
- Provide support to the Site Payments and Analytical teams
- Provides supporting documentation to auditors as necessary
- Upgrade testing for system
- Special projects as assigned
Skills:
- Excellent organizational and written/verbal communication skills
- Ability to work with a virtual team across locations and cultures; strong team-orientation and interpersonal skills
- Must be customer focused and able to manage challenging priorities and remain flexible and adaptable in stressful situations; ability to manage multiple and varied tasks with enthusiasm and prioritize workload
- Strong computer skills in Microsoft Office Suite, including intermediate excel skills
- Commitment to high quality work for effective presentation and documentation
Knowledge and Experience:
- Medidata Site Pay experience preferred, but not required
- Oracle experience preferred, but not required
- Experience in providing outstanding customer service.
- Experience in a clinical research environment necessary
Education:
- High school diploma and 3+ years relevant work experience required
- A Bachelor’s Degree in Accounting, Business Administration, or related field; or equivalent combination of education plus moderate, progressive financial experience preferable, within a CRO.
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