Operations Coordinator

Type: Full-time, salaried employment
Location: Remote in the UK

Who We Are

Focal Systems is a pioneering Silicon Valley startup, leading the charge in retail AI solutions. We're on a mission to automate and optimise brick-and-mortar retail using cutting-edge deep learning computer vision. Our growth has been phenomenal, more than doubling in size every year since we started.

We've already made a significant impact, with our solutions deployed at scale with some of the world's top retailers and we're expanding rapidly and looking for exceptional talent to join our journey within our UK and European team.

We're searching for smart, creative, and passionate individuals who are eager to learn, enjoy critical thinking, share our core values, and are excited about building a great and enduring company with us.

What We Are Looking For

We are seeking a highly organised and detail-oriented Operations Coordinator to support the operational functions within the business. This role is focused on managing contractor relationships, overseeing planning and scheduling, ensuring the smooth execution of projects, and handling administrative tasks related to purchasing, invoicing, payroll, and reporting. The ideal candidate will have excellent communication skills, a strong attention to detail, and the ability to coordinate multiple tasks across different teams and departments.

What You Will Be Doing

• Contractor / Third-Party Management: Act as the point of contact for all contractor and third-party inquiries, ensuring clear communication and timely resolution of any issues.
• Planning & Coordination: Coordinate and support all planning activities related to store renovations, maintenance visits, and other operational activities. Ensure all tasks are completed on schedule and within budget.
• Work Review & Sign-off: Review and sign off on completed work, ensuring that all tasks meet company standards before final approval.
• Administrative Support: Manage administrative tasks including purchase orders (POs), invoicing, and related paperwork to ensure smooth financial operations.
• Maintenance Visit Summaries: Compile and distribute maintenance visit summaries, documenting key actions, progress, and any follow-up required.
• Payroll Review: Support the review and management of payroll, ensuring timely and accurate processing of hours worked, including expense submissions.
• Renovations: Oversee renovations for customer stores, ensuring all tasks are completed on time, within budget, and in compliance with company standards.
• Reporting: Generate and present regular reports on financial metrics, project progress, and operational KPIs.

What You Need to Be Successful

• Proven experience in operations coordination, project management, or a related field.
• Strong organisational skills with the ability to coordinate multiple tasks across various locations.
• Excellent written and verbal communication skills, with a keen ability to interact effectively with contractors, vendors, and internal teams.
• Experience in reviewing and signing off on work, ensuring quality and compliance with company standards.
• Familiarity with administrative tasks including POs, invoicing, and payroll.
• Proficiency in reporting tools, Google Workspace, and financial software.
• Ability to work independently and manage tasks effectively with minimal supervision.
• Strong attention to detail and problem-solving skills.
• Ability to travel as needed for site visits and coordination.

Why Focal Systems

Joining Focal Systems means becoming part of a company that's truly making a difference in the retail world. Here's why you should consider us:

Strong Ethos and Purpose Our customer centric, tight-knit team are driven by an ambitious mission to revolutionise retail. You'll be part of a purpose-driven environment where your contributions directly align with our collective goals.

Shape the Future of Retail Technology This is your chance to play an active role in deploying artificial intelligence and computer vision at scale, fundamentally changing how brick-and-mortar retail operates. We offer significant room to grow and directly influence the future of technology in the retail industry.

Retailer Collaboration You have the opportunity to work with some of the largest retailers in Europe, tackling complex and exciting challenges. This means you'll be operating within an ecosystem of excellence, with access to incredible resources and opportunities.

What we offer

We care deeply about the health, happiness, and wellbeing of all of our employees. We offer:

• Competitive Salary & Attractive Stock
• Generous Paid Time Off
• Pension
• Sick Leave
• Parental Leave
• Learning and Development Budget