JOB PURPOSE
Within Unilever Supply Chain, Customer Operations is a go to market function which involves managing and optimizing the processes and activities that directly impact customer interactions and satisfaction. Establishing the connection with Commercial Marketing function & Sales team for resolution of cross-functional short term supply related issues & the local Foods BU business waste agenda. Align stock allocation policies with the business and operates AATP. Prepare and analyses Business Waste Report and triggers action of disposal or offering to Customers & Traders by CBD.
WHAT WILL YOUR MAIN RESPONSIBILITIES BE
- Stock Allocation & AATP Governance: Align and automate stock allocation policies with stakeholders (Trade Marketing, Sales). Manage daily AATP business rules, prioritize customers, and ensure compliance with guardrails while collaborating with specialists to steer allocations.
- Risk Identification & Crisis Management: Proactively identify, quantify, and escalate short-term stock/OOS risks. Coordinate resolution of crises (product availability, quality issues, logistics disruptions) and communicate risks to relevant teams.
- Business Waste & Inventory Optimization: Analyze Business Waste Reports, manage write-off stock lists, and trigger disposal or customer/trader offers. Monitor finished goods waste and drive liquidation to minimize losses.
- System & Process Compliance: Use SAP and Kinaxis Rapid Response Supply daily to mitigate risks. Update AATP logic, monitor KPIs, ensure accurate back-in-stock dates, and maintain master data integrity.
- Cross-Functional Collaboration: Report risks, opportunities, and supply constraints to planning/demand managers. Represent Market supply chain in Regional Service meetings and align waste agendas with traders and sales teams.
- Service Performance & Accountability: Code root causes for service losses, track stock availability gaps, and define corrective actions to uphold customer service standards (OTIF, dispatch rate).
WHAT YOU NEED TO SUCCEED
Experiences & Qualifications
- Professional Experience: 2-4 years in supply planning (especially within short-term supply planning). FMCG experience preferred.
- Educational Background: Bachelor’s degree in supply chain management, Engineering, Finance, or a related discipline.
- Technical Proficiency & Digital Acumen: Advanced skills in Excel (Pivot, VLOUKUP), Power BI (report development preferred), SAP.
- Language & Communication: Fluency in Polish and English (B2 Level).
Skills & Competencies
- Advanced Analytical & Problem-Solving Expertise.
- Cross-Functional Collaboration & Influence.
- Customer-Centric Supply Planning.
- Data-Driven Decision-Making & Technical Fluency.
- Team Synergy.
Unilever embraces diversity and encourages applicants from all walks of life! This means giving full and fair consideration to all applicants and continuing development of all employees regardless of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage and civil partnership, and pregnancy and maternity.
ARE YOU INTERESTED?
Please apply via this portal as e-mail applications will not be processed. By applying to this role, you are confirming that you have informed your Line Manager and that you are at a point in your career with Unilever where it is appropriate for you to be applying for other positions.
We are committed to making reasonable adjustments to provide a positive, barrier-free recruitment journey. Should you require additional information or reasonable adjustments to allow you to present your best self during this process, please contact Talent Partner [email protected].
Unilever is an organisation committed to equity, inclusion and diversity to drive our business results and create a better future, every day, for our diverse employees, global consumers, partners, and communities. We believe a diverse workforce allows us to match our growth ambitions and drive inclusion across the business. At Unilever we are interested in every individual bringing their ‘Whole Self’ to work and this includes you! Thus if you require any support or access requirements, we encourage you to advise us at the time of your application so that we can support you through your recruitment journey.
