Description
We are looking for a highly skilled and motivated individual to join our team as an IT Support Engineer. In this role, you will be responsible for providing technical support and assistance to our staff, troubleshooting hardware and software issues, and ensuring the smooth operation of our IT systems. The ideal candidate will have a strong background in IT support, excellent problem-solving skills, and the ability to communicate effectively with both technical and non-technical users. If you are passionate about technology and enjoy helping others, we would love to hear from you!
Key outcomes of the role
- Onboard new users to the group infrastructure, including but not limited to active directory, Google workspace, Office 365, Team password manager, VPN, Jira/Confluence, etc.
- Offboard users from the group infrastructure upon exiting the business
- Helpdesk support to existing users in regards to the group infrastructure
- Troubleshoot asset issues with end-users
- Provide general training and guidance on use of assets
- Order and supply the company hardware and software for end-users, including but not limited to notebooks, mobile phones, licenses, etc.
- Manage and track inventory on hardware and software assets
- Prepare workspaces and equipment for employees
- Coordinate with other functions and departments to ensure end-users are fully supported
- Identify and propose solutions to improve processes
- Proactively document and record activities to ensure visibility
About you
- Have a passion for supporting others
- Bring demonstrable experience in troubleshooting both Windows and Mac
- Enjoy a fast-paced environment
- Bring the experience of working within an IT Helpdesk environment
- Be curious, research, and ask questions
- Be result and target driven
- Demonstrate excellent communication skills, both oral and in writing
- Have exceptional organisational skills and attention to detail
- Be a creative thinker, always thinking “how can we”
- Show a strong desire to succeed and make a difference
Experience and skills that will help you succeed
- Experience working with Google, Jira and Confluence
- Networking, WIFI, routers and switches
- Google and M365
What's in it for you?
There are many reasons to come on board our team of talented professionals, but here are just a few…
- We are collaborative, fair, consciously inclusive, and flexible
- We trust, value, and support our people to make the difference
- We believe that diversity of thought and experience provides the platform for innovation and creativity
- We invest in the development of our people to drive our ambitions forward
- We offer a range of benefits (including your choice of tech) and a competitive package
- We offer a great work environment in an internationally successful enterprise in the online services industry
At Team Internet, we believe in equal opportunities for everyone. We value diversity and make sure all applicants get a fair chance, because we know that our collective strength and diversity makes us stronger.
If you need assistance completing an application for a position with us or need us to make any reasonable adjustments, please reach out to our Recruiting Team at [email protected]
About Team Internet
We are Team Internet. As a leading global internet solutions group, we’re transforming the way businesses, brands, publishers, and consumers connect in the online world.
Combining innovative digital businesses and products with passionate and talented people, our vision is to create meaningful and successful connections: businesses to domains, brands to consumers, publishers to advertisers and beyond, enabling everyone to realise their digital ambitions. Discover more about our vision and values.
Whether it’s buying, selling, or registering domains, running an online business, securing online brands, monetising domains, or optimising digital marketing and product comparison activity – we’ve got you covered.
Team Internet is committed to building a better world. Through our ESG strategy we think beyond profit and take into account our broader impact on the environment, society, and ethical practices. This way, we can create a more sustainable and responsible approach to our operations, which brings positive outcomes for both the company and the world around us.
Headquartered in London and with exceptional people the world over, Team Internet has been recognised in the FT1000 list as one of the top-50 fastest-growing tech companies in Europe and has also been included in the FTSE AIM UK 50 and AIM 100.
We are Team Internet. We are the architects of a better-connected world.
Our hiring process
Stage 1: Applied
Stage 2: Review
Stage 3: Initial Phone Screen
Stage 4: 1st Interview
Stage 5: Final Interview
Stage 6: Hired
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