Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.
IT Onsite Support
This role covers a coordination of tasks which are handled within the IT Helpdesk and IT field engineering scope of the European IT domain, and assigning those to the appropriate technical, professional or service personnel.
Working hours:
- Regular office hours, Monday to Friday – Onsite at our office in Lodz, Poland.
- Occasional planned / unplanned outside office hours support is required at different office locations.
Primary Responsibilities:
- Executing white glove tasks for Senior Management
- Relocation of desktop computers monitors, peripherals
- Physically assisting remote server and network teams with onsite support in Data Centres, IDF / Comms rooms
- Support for severity 1 and 2 escalations related to onsite issues
- Project based IT activities
- Remote IT Support as part of the 1st/2nd level virtual service desk team
- Platform support/SME as part of a virtual global IT team
- Use of Microsoft Intune
- Support IT audits related to daily work activities
- Work with IT Ticketing platform
- Assist with server decommissioning and removal tasks
- Document IT procedures
General responsibilities:
- IT Desktop coordination of profiles and procedure standardisation
- PC user support
- Receive and prioritise issues and forward using appropriate escalation procedures
- Troubleshoot software and hardware failures and identify network problems when they relate to personal computers
- Provide technical on-site maintenance and support for new and existing systems
- Troubleshoot via the phone hardware, software, and network operating problems and involve technical resources to ensure resolution
- Identify, investigate and research user questions and problems as well as isolate and resolve information systems problems
- Collaboration with other IT department branches from Europe and/or Globally
- This job may include any aspect of on-site support, and is not limited to system hardware and software, PC’s, and IP networking
We are looking for candidates with:
- Excellent English language skills, both oral and written
- Basic knowledge of Windows Server environment and Active Directory structure
- Experience with End-User IT support
Understanding and knowledge of information systems products and services to assist users - Ability to self-organised work based on priority; within a small group of team members
- Strong troubleshooting and communication skills
- Good knowledge of Windows 10/11
What we offer:
- Competitive salary
- Employment contract
- Full time Monday to Friday (without night shifts)
- Good opportunities to develop professional career
- Work in dynamic international environment
- Daily contact with foreign clients
- Access to comprehensive learning, training and development via our extensive Global learning platform. Opportunity to apply for external professional training and courses that can be co-financed by Conduent.
- Newly refurbished attractive open plan office space in Lodz
- Global Company, international diverse and inclusive environment
- And our attractive extra's for all our Associates:
Private medical care, Life insurance, Cafeteria plan, Sport card/Gym membership, Occasional cinema vouchers, Co-financing of corrective glasses up to 600 PLN
Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.
People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded: click here to access or download the form. Complete the form and then email it as an attachment to [email protected]. You may also click here to access Conduent's ADAAA Accommodation Policy.
At Conduent we value the health and safety of our associates, their families and our community. For US applicants while we DO NOT require vaccination for most of our jobs, we DO require that you provide us with your vaccination status, where legally permissible. Providing this information is a requirement of your employment at Conduent.
