Farnell
Farnell, an Avnet company, is a global high-service distributor of technology products, services and solutions for electronic system design, maintenance and repair.
Farnell, an Avnet company, is a global high-service distributor of technology products, services and solutions for electronic system design, maintenance and repair.
This is an excellent opportunity to use your Polish / English language skills and join a global business working to support our customers across Poland and put them at the Heart of Innovation and Technology.
Are you an enthusiastic, results driven individual with a positive attitude to customer service, if yes, we want you to join our team and help provide our customers with a first class service on every call!
With training provided, you too can be part of a team that prides themselves on the products and exceptional service they offer.
This is a fast-paced environment where you as a “people person” with a “flair to deliver for the customer” can take ownership of the call and truly make a difference. Do not worry, you do not need to know anything about electronics!
Your customer service and ability to cross sell, up-sell and a passion for learning is key. You can learn everything you need to be successful in the job.
What Skills Do We Need?
- Previous experience in a Contact Centre / Business Centre and / or sales environment
- Ability to cross sell and link sell and connect with customer to promote opportunities
- Computer Savvy – good working knowledge of Microsoft packages and ability to learn quickly Sound knowledge of the web and browsing to find results
- Proven ability to multi task
- Ability to work under pressure, remain calm and diplomatic at all times
- Experience of using bespoke in-house systems, Salesforce and/or Orbit would be a bonus but not essential, the passion for learning new things is key
- Must have computer, email, phone, communication and problem solving skills.
- Must be able to multi-task and work in a fast paced environment.
What Will You Be Doing?
- May provide quotes, order tracking, backlog processing, invoicing, returns, discrepancy resolution, customer credit problems and/or other such support to sales team members and/or external customers.
- May Identify, investigate, and participate in opportunities to improve processes and procedures, to include various key performance metrics.
- Ensures that good customer relations are maintained and customer claims and complaints are resolved fairly, effectively and in accordance with consumer laws.
What is in it for you?
In addition to our competitive salary, we offer additional benefits, some are listed below but there are more!
- employment contract
- Office based/hybrid 3 days office, 2 days working from home.
- multinational environment
- Private medical care
- Office in a high-class building
- Professional initial and development training.
- Fresh fruits everyday
- bike parking
Why Join Us?
Our team is diverse, a team that respects each other, works hard as a team, shares their passion of customer service and see themselves as a work family.
If you think this role could be for you, then please apply now.
#LI-FARNELL
The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills.
Avnet is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. If you are interested in applying for employment with Avnet and need special assistance or an accommodation to apply for a posted position contact our Human Resources Service Center in your region: Americas applicants – , Asia applicants - , EMEA applicants - .
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