PL1099
QVC Group Global Business Services center in Cracow is a member of the QVC Group family that offers world-class Customer Finance, Accounts Payable, HR Services, Talent Acquisition and Software Engineering to QVC Group team members in Germany, Italy, Poland, the United Kingdom and the United States. Our GBS center is an exceptional facility with an efficient and remarkable design and culture.
We are looking for :
HR Services Specialist (2nd Shift) - Total Rewards
In this role you will have the opportunity to provide your knowledge and skills within Total Rewards processes. You will also consult with multiple levels of the organization on a variety of challenging audits and complex reporting projects. In this position, you will be considered the Subject Matter Expert and will provide support across all brands including our team members, business partners, legal counsel, and others by proactively supporting their needs, addressing escalated issues, streamlining processes and collaborating with the People Teams and leadership to ensure service is being delivered in a timely, efficiently and in an accurate manner. This position has access to confidential team member information and records.
Main Responsibilities:
- Maintain working knowledge and be SME of Total Rewards processes (including but not limited to compensation, benefits, global mobility); ensure that applicable leave policies are being applied consistently, accurately, and timely, as well as proactively identify risks and provide proper escalation for high-level resolution
- Assist team members with questions related to Total Rewards policies and processes and provide quality support with a high degree of customer satisfaction, expertise, and timeliness consistent with Service Level Agreements (SLAs) and Key Performance Indicators (KPIs)
- Act as a point of contact regarding sensitive escalations, analysis of potential problems and solutions
- Provide support for Total Rewards functions, including but not limited to data management, auditing, reporting, testing; meet with Compensation and Benefits Partners; assist with Total Rewards team projects when needed
- Cooperate with vendors, assist with reviewing, auditing, and processing data files, meeting with the vendor regularly to address and resolve participant questions and other issues as needed
- Cooperate and support other internal teams/departments and participate in process transitions according to business requirements
- Actively participate in the improvement and development of the company’s policies and procedures; suggest and support implementation of communications, SOP’s, process and systems enhancements (both internal and vendor platforms); reporting of trends, system audits
- Other duties, responsibilities, and activities as assigned
Requirements:
- Availability to work for 2nd shift (starting between 1:00 and 3:00 pm)
- Strong written and verbal communication skills; ability to conduct oral presentations
- Strong customer service orientation
- Ability to work with internal team members at all levels, but also vendors and external parties, maintain relationships through regular communication with stakeholders
- Basic knowledge of Human Resource Management & Total Rewards
- Understanding processes and how complex systems are interrelated, and applying knowledge of multiple functions/markets
- Proficient in the use of PC software including Microsoft Office (Word, Excel, PowerPoint), Workday and other HRIS software. Case Management software is a plus
- Strong attention to detail
- Proactive problem solving
- Ability to understand complex information and use information to make appropriate decisions
- Ability to perform analytically with creative skills to draw conclusions and identify trends from data in a logical, systematic way
- Basic knowledge of Continuous Improvement concepts and proven record of process improvements, promotion and execution
- Availability to work from the office once per week
What We Offer:
General benefits:
- Hybrid work model combining office & remote work
- Onsite parking space for employees
- Company performance-related bonus
- Referral program with financial bonus
- Life Insurance
- Access to internal Learning Lab Platform with multiple trainings oriented for professional growth
Lifestyle benefits:
- Access to MyBenefit platform (Multisport included)
- Team Building activities
- Charity initiatives
- Opportunities to volunteer your time to company-driven initiatives, employee networks or organizations of your choice – 1 day/year
- Working environment promoting diversity and inclusion
Health benefits:
- Private medical care
- Mental health support line for you and your relatives
Posiadamy procedurę zgłoszeń wewnętrznych, która umożliwia dokonywanie zgłoszeń o naruszeniu prawa w ramach zakresu wskazanego w ustawie o ochronie sygnalistów. Zgłoszeń można dokonywać korzystając z dedykowanego kanału dostępnego pod adresem:
https://liberty.tnwreports.com/
We have an internal reporting procedure that allows for reporting of violations of law within the scope indicated in the Whistleblower Protection Act. Reports can be made using a dedicated channel available at
https://liberty.tnwreports.com/
If you enjoy being a part of a team, creating experiences and delighting customers, you’ll love it here. If you’re excited about retail, media, social, live streaming, technology, customer service, design and more, you’ll find amazing projects to work on. If you want to grow professionally and learn every day, you’ll thrive with us. If you appreciate a company committed to inclusion and belonging for all, you’ll be amazed at what’s available for our team members. We offer a comprehensive Total Rewards package including competitive compensation, paid time off, employee assistance program, parental leave, paid volunteer hours, company discounts and much more. Best of all, working with QVC Group means friendly teams, ambitious projects and fast-moving careers!
For QVC Group, our commitment to inclusion and belonging for all is deeply rooted in Our Principles. They call on us to Drive Progress, Act With Empathy, Be Brave, Embrace the Future, and Do What’s Right so that everyone can thrive. We are committed to ensuring that our workplace provides equal employment opportunities for all team members and candidates and complies with all applicable federal, state, and local laws and regulations. As an equal opportunity employer, QVC Group is committed to a barrier-free employment process. If you need reasonable accommodations/support throughout, please contact us at for assistance. QVC UK is a Disability Confident employer and operates a Guaranteed Interview Scheme. For any UK based roles - if you’d like to be considered under this scheme, please indicate this on the application form.
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