- Responding to vendor inquiries regarding invoices, payments, purchase orders, and transaction statuses.
- Investigating and resolving discrepancies related to billing and payments.
- Ensuring timely and professional communication with vendors via email, phone, or internal systems.
- Coordinating with internal departments such as Accounts Payable, Procurement, and Finance to resolve vendor issues.
- Monitoring and managing tickets in vendor support platforms (e.g., SAP, ServiceNow, Jira).
- Maintaining accurate records of all interactions and resolutions.
- Supporting the onboarding process of new vendors by answering initial questions and providing necessary documentation.
- Contributing to process improvements and best practices in vendor communication and issue resolution.
- Ensuring compliance with internal policies and external regulatory requirements.
- Updating knowledge bases, FAQs, and documentation for both internal teams and vendors.
- BSc in Economics or Business Administration with Major in accounting (or studies in progress)
- Typically 1-2 years of experience with Accounts Payable processes
- Fluent command of English (oral and written)
- Other foreign language is an advantage
- SSC experience is an advantage
- Good working knowledge of SAP,
- Strong knowledge of Windows Office (Excel)
- Excellent communication skills
- Analytical skills
- Strong interpersonal skills
- Able to work as part of a team
- Ability to work under time pressure
- Customer orientation
- Work independency
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