Engineering Manager (CX)

Company Description

Our mission as a company providing IT services is to provide our clients all over the world with the best solutions. We manage to do this by analyzing the needs of our clients and matching them to the skills and aspirations of our employees. Therefore, one of our main motivations is to provide each Employee and Consultant with a satisfying experience. Joining us means being part of a community with diverse personalities. Start your adventure with ACT DIGITAL!

Job Description

As an Engineering Manager you will play a key role in leading infrastructure projects, supporting AI-powered applications, and working closely with clients to ensure smooth deployment and integration. This role is ideal for someone with strong technical foundations in cloud, DevOps, and automation, who is also looking to grow their leadership skills while working on real-world AI infrastructure challenges. You will collaborate with Software Engineers, Data Scientists, DevOps, and clients to ensure system reliability, efficient cloud-native deployments, and seamless client onboarding. This is a hands-on leadership role, where you will balance technical execution, project coordination, and stakeholder management.

Infrastructure & Operations

• Support the design and scaling of cloud-based infrastructure, ensuring security, cost-efficiency, and high availability.
• Implement and maintain CI/CD pipelines, automating deployments for efficiency and reliability.
• Oversee monitoring, observability, and logging, ensuring system health and uptime.
• Manage incident response and disaster recovery planning, ensuring fast recovery and minimal downtime.
• Work with security best practices, including IAM, data encryption, and compliance requirements.

Professional Services

• Collaborate with clients to understand their technical needs and ensure successful deployment of AI-powered solutions.
• Provide technical support and guidance to clients during onboarding, integration, and troubleshooting.
• Work closely with business and product teams to align infrastructure solutions with client requirements.
• Develop documentation and training materials to help internal teams and clients effectively use our platforms.

Leadership & Growth

• Act as a bridge between technical and business teams, ensuring smooth communication and alignment.
• Mentor and support engineers, helping them grow their expertise in cloud, DevOps, and automation.
• Lead small projects and develop leadership skills by taking ownership of critical technical initiatives.
• Stay up to date with emerging technologies in cloud infrastructure, automation, and AI.

Qualifications

• 2–5 years of experience in leadership across infrastructure, DevOps, or site reliability engineering (SRE).
• Proven ability to hire, manage, and when necessary, let go of team members, with a strong focus on maintaining team alignment and performance standards.
• Experience working with cloud platforms (AWS, Azure, GCP) and container orchestration (Kubernetes, Docker, ECS).
• Hands-on experience with infrastructure as code (IaC) tools such as Terraform, Pulumi, or CloudFormation.
• Strong understanding of CI/CD automation, using tools like GitHub Actions, ArgoCD, or Jenkins.
• Knowledge of monitoring and observability tools such as Prometheus, Grafana, Datadog, or OpenTelemetry.
• Experience with databases and storage solutions like Postgres, Redis, Neo4j, or MongoDB.
• Basic knowledge of networking, security, and identity management.
• Comfortable engaging with clients and stakeholders, with good communication skills.
• Interest in growing into a leadership role, with a willingness to take on more responsibility over time.

Nice to have 

• Experience with customer-facing technical roles (e.g., technical consulting, customer success, professional services).
• Familiarity with AI Ops and MLOps, managing AI models in production.
• Experience with scripting and automation (Python, Go, Bash).
• Knowledge of FinOps and cost optimization in cloud environments.

Additional Information

• Work model: Hybrid from Warsaw
• Type of contract: B2B
• Project: Long-term
• Rate: up to 270 zł/h netto + VAT

We offer

• Access to local and international projects - Clients from France, Germany, Portugal, UK, and Benelux.
• Professional development support - trainings, technical certificates, conference participation, foreign language classes, and soft skills trainings are subsidized for up to 2 000 PLN.
• Bonus for recommending Candidates starting from 6 000 up to 10000 PLN.
• Fully paid Medicover healthcare card.
• Psychological support program WellBee.
• Multisport card.
• Regular integration events and gifts.
• Long-term cooperation.
• Relocation Program.

If You applied for this position the Controller of your personal will be  ACT DIGITAL POLSKA Sp. z o.o., with its registered office at Przyokopowa 31, 01-208 Warsaw. The personal data provided by you will be processed for the purpose of the recruitment process and for future recruitment processes. You will have the right too choose one or both options on next page.

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