Minimum qualifications:
- Bachelor's degree or equivalent practical experience.
- 2 years of experience working with digital media or digital marketing/advertising solutions, implementing and measuring campaigns and providing client solutions.
- Ability to communicate in German and English fluently to support clients in the region.
Preferred qualifications:
- Knowledge of Google’s advertising solutions or similar digital advertising campaigns and platforms.
- Understanding of Media landscape.
- Ability to work with cross-functional teams.
- Ability to demonstrate a data-driven approach when proposing solutions, providing actionable insights to customers.
About the job
gTech Ads is responsible for all support and media and technical services for customers big and small across our entire Ad products stack. We help our customers get the most out of our Ad and Publisher products and guide them when they need help. We provide a range of services from enabling better self help and in-product support, to providing better support through interactions, setting up accounts and implementing ad campaigns, and providing media solutions for customers business and marketing needs and providing complex technical and measurement solutions along with consultative support for our large customers. These solutions range from bespoke and customized ones for our customers to scalable support for millions of customers worldwide. Based on the evolving needs of our ads customers, we partner with Sales, Product and Engineering teams within Google to develop better solutions, tools, and services to improve our products and enhance our client experience. As a cross-functional and global team, we ensure our customers get the best return on investment with Google and we remain a trusted partner.
Google creates products and services that make the world a better place, and gTech’s role is to help bring them to life. Our teams of trusted advisors support customers globally. Our solutions are rooted in our technical skill, product expertise, and a thorough understanding of our customers’ complex needs. Whether the answer is a bespoke solution to solve a unique problem, or a new tool that can scale across Google, everything we do aims to ensure our customers benefit from the full potential of Google products.
To learn more about gTech, check out our video.
Responsibilities
- Train as a Digital Marketing Strategist in the Customer Success Acceleration program to become an expert in Google’s product suite and the Google Customer Solutions (GCS) team.
- Collaborate with Account Managers/Account Executives to establish the optimal support for the client portfolio.
- Develop and apply understanding of the market, industry, products, and tools in preparation to offer solutions for clients business issues.
- Analyze data and trends in order to create meaningful insights for clients.
- Implement solutions, track performance, and optimize against advertiser goals.
