DeLonghi Customer Service advisor with Czech

Job Title:

Job Description

Job Description:

Your responsibilities

• Serve as a brand ambassador, handling incoming and follow-up customer enquiries via phone, web form, or web chat.

• Follow established procedures to address customer needs promptly and professionally.

• Process warranty claims and coordinate repair services for customers.

• Provide technical troubleshooting support and guidance.

• Resolve complaints, process orders, arrange refunds, and provide product information to ensure a seamless customer experience.

• Assist customers with all aspects of the purchasing process, including addressing questions, resolving incidents, and managing queries.

• Strive to increase customer satisfaction and loyalty through efficient and effective resolution of requests.

Our requirements

• C1/C2-level proficiency in Czech language, both written & verbal

• B2 English language skills

• Proven experience in a Customer Service role, ideally within consumer products

• Comfortable working with multiple systems and platforms (e.g CRM, WebChat, Review Sites)

• Competence in Microsoft Office

• Ability to empathize with customers while maintaining an objective perspective

• Excellent telephone manner and ability to handle queries quickly and efficiently

• Team-oriented with a positive attitude and ability to support colleagues

  Optional

• High school graduate or similar

• Previous experience in customer service with or in a Contact Centre

• Experience in complaint handling to ensure customer satisfaction

• Familiarity with Social Media and/or E-Commerce platforms

• Experience in cross-selling or up-selling product

• Interested in new technologies such as Al

What we offer

• Work in a modern office at Global Office Park, right in the heart of Katowice.

• Benefits package: private medical care (LuxMed), MyBenefit cafeteria, life insurance, language training.

• Attractive bonus for recommending your friends to work with us.

• Friendly, international work environment.

• Many opportunities for career development.

Location:

Language Requirements:

Time Type:

If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents