ArcelorMittal Business Centre of Excellence is looking for candidates for a position of
CX Specialist - Tax & Customs Settlements
Job Description
This role involves close collaboration with various stakeholders to ensure smooth offer
management, follow-up, and resolution of any issues that may arise.
Tax & Customer Settlements Specialist is responsible for making sure that customers data are correct in systems, and supporting customer relationship activities in line with quality management and compliance principles. The position also includes responsibility for optimizing customer satisfaction through effective digitalization.
Main Responsibilities
- implementation of rail, road and sea transport services for long products
- customs clearance of long products
- settlement of accounting notes for damaged wagons
- correct values confirmed for payment, including partial cancellations or adjustments due to price changes or carrier updates
- confirmation of service performance in the SAP system and generation of proof of acceptance (PZ) for orders created for the costs listed in points 1-2. ·
- clarification of price differences and invoice discrepancies with transport units
- correction of values confirmed for payment: partial cancellation or cancellation of costs in orders due to price changes, carriers, etc.
- maintaining records of settled invoices and reporting the amount of costs incurred by individual AMP LONG departments.
- requesting the Financial Director to accept the validity of invoices issued by suppliers without "FI" type orders - confirming costs in the SAP system
- monthly entry into the SAP system and sending to AM BCoE of accounting amounts based on data obtained from Forwarders
- completing and archiving railway lists
- · reporting to the Customs and Tax Settlements Manager
Requirements
Education:
Bachelor's degree in logistics, supply chain management, international trade, or a related field.
Experience:
- 3–5 years of experience in a similar position within the logistics or transportation industry.
- Experience in customer service, order management, or freight forwarding operations.
Skills and Competencies:
Behavioral Competencies:
- Customer-centric mindset and stakeholder orientation.
- Strong communication skills (written, verbal, digital).
- Attention to detail and problem-solving ability.
- Independent work style with minimal supervision.
- Team-oriented approach and willingness to continuously learn and improve.
Technical Competencies:
- Proficiency in English (written and spoken); additional foreign language is an asset.
- Solid knowledge of transport and freight forwarding processes
- Strong IT skills and experience with transport documentation systems (knowing SAP, RAILSoft, DHL – system will be an asset)
- Fluency in English, both spoken and written; other foreign language will be the additional asset
ArcelorMittal is the world's leading steel and mining company, with a presence in 60 countries and primary steelmaking facilities in 16 countries. In 2022, ArcelorMittal had revenues of $79.8 billion and crude steel production of 59.0 million metric tonnes, while iron ore production reached 45.3 million metric tonnes. Our purpose is to produce ever smarter steels that have a positive benefit for people and planet. Steels made using innovative processes which use less energy, emit significantly less carbon and reduce costs. Steels that are cleaner, stronger and reusable. Steels for electric vehicles and renewable energy infrastructure that will support societies as they transform through this century. With steel at our core, our inventive people and an entrepreneurial culture at heart, we will support the world in making that change. This is what we believe it takes to be the steel company of the future. ArcelorMittal is listed on the stock exchanges of New York (MT), Amsterdam (MT), Paris (MT), Luxembourg (MT) and on the Spanish stock exchanges of Barcelona, Bilbao, Madrid and Valencia (MTS). For more information about ArcelorMittal please visit: http://corporate.arcelormittal.com
