Customer Relations Coordinator
Warsaw, Poland (Hybrid)
About Us
Imagine a company with technology leadership of over 160 years, yet it operates with the energy of a startup. Ingersoll Rand has dedicated itself to Making Life Better for its employees, customers, shareholders, and the planet. Customers lean on us for our technology-driven excellence in mission-critical flow creation and industrial and life science solutions across 80+ respected brands. Our products and services excel in the most complex and harsh conditions in various end-markets including life sciences, food and beverage, clean energy, industrial manufacturing, infrastructure, and more. Across the globe, we‘re driving growth with an entrepreneurial spirit and ownership mindset. Learn more at irco.com and join us to own your future.
Job Summary
The Hypercare team is specialized in qualifying customer inquiries to ensure they are all properly addressed. We are now expanding the team with a new member as an addition to the 7 current team members.
Responsibilities
- Inbound Leads: act as the first point of contact for leads received through the website or other sources.
- Qualify these leads and proactively hand them off to the appropriate sales person or channel, ensuring adherence to standard procedures and delivering a positive customer experience.
- Follow-ups: follow up with internal teams and distributors to ensure timely responses to customers.
- NPS: support initiatives aimed at enhancing the company's Net Promoter Score (NPS) by creating positive experiences for all types of inbound inquiries
Basic Qualifications
Languages: English B2/C1; German B2/C1, Polish C1/C2 is nice to have.
Travel & Work Arrangements/Requirements
Site Based
Key Competencies
- Previous experience in Customer Service/Help Desk, Telemarketing, Sales, or any previous sociable roles.
- Determined and results oriented
What we Offer
- Competitive Salary
- Annual Bonus
- Private Medical Care
- Cafeteria / Holiday subsidy
- Flexible Working Hours (hybrid)
- Stable working environment, focusing on long-term cooperation
- Technical, Professional, and Skills Training
- International working environment
- Ownership Works equity program: we believe in the power of employee ownership. All full time permanent employees are eligible to a one-time stock award after successfully completing one year of employment.
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