Customer Operations Product Deployment Coordinator / Junior Manager
Service Lines/Domain/Foundation: Customer Operations
Reports to: Customer Operations Deployment Manager EU
Scope: Regional (Europe)
Location: Poland
PURPOSE OF THE ROLE
The Customer Operations Product Deployment Coordinator / Junior Manager is a core role within the Customer Operations Product Domain and sits within the overall UniOps Organisation.
Are you passionate about driving impactful change and delivering cutting-edge solutions on scale? As a Customer Operations Product Deployment Coordinator within the Customer Operations (CO) Product Domain—part of the dynamic UniOps Data Foundation Organization—you’ll play a pivotal role in transforming how we operate across European markets.
In this high-impact role, you’ll be at the forefront of deploying new CO products and enhancements, ensuring they land seamlessly and deliver real value. You’ll collaborate with cross-functional teams to tailor solutions for local needs, champion adoption, and continuously elevate product quality.
What You’ll Do:
Lead Deployment: Act as Delivery Manager and execute the deployment of CO products across Europe, including both Business Group-led and 1UL markets.
Tailor for Impact: Drive and implement local configurations to meet market-specific needs while maintaining global standards.
Boost Adoption: Partner with stakeholders to maximize product uptake and ensure benefits are fully realized.
Elevate Quality: Identify opportunities to enhance product performance and user experience across the region.
This means you will need to have a strong business context, manage relationships with the functional stakeholder(s), bring product plans together for cohesive deployment plan and work close to UniOps CDIO teams for a seamless landing of our digital products.
WHAT WILL YOUR MAIN RESPONSIBILITIES BE
As a Deployment Coordinator, you will own the execution of deployment activities related to CO domain products – Logistics – in Europe. Whether they deal with products, UniOPs BG/BU (CDIO) or the markets/hubs this role will need to liaise and lead a broadly skilled x functional team. This multifaced role drives value through superior product deployment and adoption. This is a highly collaborative and strategic role, where you’ll lead cross-functional teams with a wide range of expertise, navigating complexity with confidence and clarity. Key activities include:
Product Deployment:
Plan, coordinate, and execute deployment activities for CO logistics products across European markets.
Act as the central point of contact, aligning stakeholders from product teams, business units, and local operations.
Drive relevant local configurations on products – not customization
Execute plan for local data integration
Develop a communication/release plan together with BG/BU (CDIO) teams
Identify and implement best practices to enhance deployment efficiency and product performance.
Product Adoption:
Work together with CDIO teams to support improving product adoption
Support CDIO to organize the key user network
Continuous Improvement:
Support product teams with strategic input coming from product deployment
Support product teams on prioritization of requests coming from the markets.
Local System Support
Own the support of local systems until decommissioning by global products
EXPERIENCES & QUALIFICATIONS
Experience delivering in large transformation programs involving multiple markets/platforms
Business acumen in Supply Chain & Customer Development
System development & implementation
Product delivery
Strong Collaboration and Team Player
SKILLS a
Agile Delivery
Project Management
Collaboration
System thinking
Discipline
Risk management and mitigation
Change management
Demonstrable capabilities in creating and managing senior relationships, including presentation, influencing, and communication skills.
WHAT YOU CAN EXPECT:
Hybrid work and flexibility
Opportunities for the development and improvement of qualifications
Benefits: annual bonus, life insurance, private medical care, pension fund, sharing the cost of sports activities, Benefits System – Cafeteria and many others
Extra days off to take care of yourself and others
Unilever store - Our products at attractive prices
Why Join Us? This is more than a deployment role—it’s a chance to shape the future of customer operations in one of the world’s most innovative organizations. You’ll work with passionate professionals, cutting-edge tools, and a culture that values agility, collaboration, and continuous improvement. Be the Catalyst for Innovation Across Europe!
Unilever is an organisation committed to equity, inclusion and diversity to drive our business results and create a better future, every day, for our diverse employees, global consumers, partners, and communities. We believe a diverse workforce allows us to match our growth ambitions and drive inclusion across the business. At Unilever we are interested in every individual bringing their ‘Whole Self’ to work and this includes you! Thus if you require any support or access requirements, we encourage you to advise us at the time of your application so that we can support you through your recruitment journey.
