Customer Delivery Specialist

Who We Are:

Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.

Job Description:

We are looking for Customer Delivery Specialist to join our team!

How you’ll make your mark:

• Prepare leasing documents accordingly to HPEFS policies and customer specific.  

• Manage Sales and Service Excellence forecast for regular business with existing customers; supports Sales in new business acquisitions.

• Contact customers on regular basis in order to ensure smooth cooperation.

• Ensure proper contracts data reflection in the systems.

• Cooperate with suppliers in order to ensure proper and timely invoicing, monitors supplier payments TAT

• Proactively work with customers, answer their questions, provide requested data

• Engage with appropriated teams internally for complex customer queries; take ownership for solutions

• Coordinate/monitor operational issues and propose solution to the team

• Ensure that solutions offered to the Customer is compliant with Legal, Finance, Pricing, PM requirements

• Support the deployment of new business tools which enhance the operational excellence and profitability of business (ex. customer portal, electronic signature, etc.)

• Respond to, monitor & track Ad hoc internal & External requests

• Identify areas of improvement and possible standardization for various business cases

• Monitor process associates daily performance and ensure accuracy and timeliness in processing

• Help analyze variations in the ICP metrics (input, output, and process and business control metrics) to improve targets accomplishment

• Support and engage with SE team in achieving ICP targets.

• Collaborate with colleagues of regional team and other team supporting special needs, back up, priorities and urgencies   

About you:

• Relationship management skills;

• Excellent communication skills and ability to build trust and confident with customers

• Ability to work effectively with remote teams;

• Ability to work on own initiative and with team;

• Excellent interpersonal skills;

• Excellent attention to details;

• Problem solving skills with clear understanding ownership concept

• Experience of Excel and MS word PC and core system skills;

• Mature personality with positive approach to changes

• Ability to work in changeable business environment with time pressure

• Strong awareness of business risks;

• Good business acumen & escalation judgment

• Ability to prioritize and multi-task

• Ability to track and complete lease management activities

• Previous HPEFS experience is a plus

#LI-Hybrid

Additional Skills:

What We Can Offer You:

Health & Wellbeing

We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.

Personal & Professional Development

We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.

Unconditional Inclusion

We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.

Let's Stay Connected:

Follow @HPECareers on Instagram to see the latest on people, culture and tech at HPE.

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HPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT employer. We do not discriminate on the basis of race, gender, or any other protected category, and all decisions we make are made on the basis of qualifications, merit, and business need. Our goal is to be one global team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together. Please click here: Equal Employment Opportunity.

Hewlett Packard Enterprise is EEO Protected Veteran/ Individual with Disabilities.

HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.