CRM Lead

RISK inc: An International iGaming Company Pushing the Boundaries of Entertainment

Who We Are:

An international iGaming company specializing in identifying and fostering the growth of high-potential entertainment markets. With 500+ professionals in 20+ locations, we operate in 10 countries, serving over 300,000 customers.

Always Pushing the Boundaries? You Already Belong at RISK!

Our global-scale operations are based on strong internal expertise, analytics, and data research. We have expertise in iGaming operations (sports betting, online casino), digital and affiliate marketing, tech solutions, and data analytics.

• Building a CRM strategy and managing a CRM plan for each geo
• Planning segmentation and CRM activities
• Running A/B tests and analyzing results to increase player activity and retention
• Administering, initiating, and conducting meetings with the RISK CRM team
• Developing bonus mechanics and campaigns, analyzing their effectiveness
• Controlling and working with key metrics: ATPU, RR, BR, DAU/MAU, conversion by communication types
• Presenting CRM activity progress, experiment results, and their impact on product performance to stakeholders
• Compiling and maintaining reports with CRM activity outcomes
• Building a CRM team, setting up internal processes, overseeing team performance and budget

• 1-2+ years in CRM management within the iGaming industry, with a focus on building long-term customer relationships
• Experience in building communication flows using various communication channels.
• Proactive & Initiative: You take charge and are ready to lead projects to successful completion
• Data-Driven: You make decisions based on metrics and KPIs, leveraging data for insights Communication
• Skills: You can effectively communicate with various teams and clients, crafting clear and compelling messages
• Customer Understanding: You deeply analyze customer needs and behavior to develop personalized offerings
• Creative Problem Solver: You find innovative solutions to enhance customer engagement and retention
• Adaptable: You quickly respond to market changes and are ready for new challenges
• Market Analyst: You research trends and competitors to refine CRM strategies and products
• English: B2+

Nice to have:

• Experience in the Asia region, Customer Development (CustDev).

• Global Flexibility: Embrace the freedom to work from anywhere in the world, with remote work options that let you craft the perfect work-life balance.
• Vacation: 20 working days.
• Paid sick leave
• Learning Coverage
• Team Building programs
• Mental Health Programs
• Sport coverage
• Medical insurance, dental coverage