Whether it's the unique breadth of our integrated offering that covers Injectable Aesthetics, Dermatological Skincare and Therapeutic Dermatology products; or our commitment to recognizing and rewarding people for the contribution they make - working here isn't like anywhere else.
At Galderma, we actively give our teams reasons to believe in our ambition to become the leading dermatology company in the world. With us, you have the ultimate opportunity to gain new and challenging work experiences and create an unparalleled, direct impact.
Job Title: Business Analyst for Concur
Location: Cracow, Poland
The Global Concur Application Owner supports the end-to-end lifecycle of Galderma’s global Travel & Expense (T&E) platform
powered by SAP Concur. This includes collaborating closely with the Global IT Manager for Source-to-Pay Services and the Business
Process Owner (BPO) to shape the long-term roadmap, while leading technical execution and driving adoption across functions and
geographies.
The role will ensure ongoing operational stability, coordinate future rollouts, and supervise support and vendor teams to ensure
Concur continues to meet evolving business needs globally
Key Responsibilities:
Analyze & Define Scope
- Act as the primary IT point of contact for Concur, collaborating with the global process owner to identify new needs
- Drive demand intake, translate requirements into technical and functional roadmaps
- Lead gap analyses and solution assessments for upcoming markets or functions
- Collaborate with process owners to align solution configuration with policy and compliance requirements
Plan & Prioritize
- Support the definition of the Concur roadmap including market expansions, feature rollouts, and regulatory updates
- Support the definition of implementation timelines and manage resources including internal IT, system integrators, and
- business stakeholders
- Own vendor relationships with SAP Concur and system integrators, escalating issues and aligning on releases
Design, Deploy, Run
- Lead or support rollout projects in new countries, ensuring smooth transitions and stakeholder buy-in
- Supervise Level 2/3 support, ensuring SLAs are met and root causes are addressed proactively
- Ensure end-to-end integrity of integrations with ERPs (e.g., M3, iScala, Oracle), HR, and corporate card platforms
- Partner with the support team to optimize configurations and automate manual processes
- Ensure global consistency while supporting necessary localization
Governance & Value
- Maintain application documentation, configuration repositories, and compliance controls
- Partner with Internal Audit and Compliance to enforce T&E policies via system rules
- Drive continuous improvement initiatives based on user feedback and operational KPIs
- Measure and communicate value creation from platform enhancements, usage optimization, and user enablemen
Skills & Qualifications:
2–3 years in an IT Application Owner or Business Analyst role, with a focus on SAP Concur
Experience managing enterprise-grade SaaS applications and multi-country rollouts
Demonstrated success working in a matrix organization with multiple stakeholders across geographies
Familiarity with ERP integration (iScala, M3, Oracle) and middleware platforms (Boomi, Blueway)
Knowledge of T&E processe
Fluent in English (written and spoken)
Strong communication and documentation skillsProblem-solving mindset with focus on root cause, not just symptom resolution
What we offer in return:
You will be working for an organisation that embraces diversity & inclusion and believe we will deliver better outcomes by reflecting the perspectives of our diverse customer base.
You will receive a competitive compensation package with bonus structure and extended benefit package.
You will be able to work in a hybrid work culture.
You will participate in feedback loops, during which a personalized career path will be established.
You will be joining a growing company that believes in ownership from day one where everyone is empowered to grow and to take on accountability.
Next Steps:
If your profile is a match, we will invite you for a first virtual conversation with the recruiter.
The next step is a virtual conversation with the hiring manager.
The final step is a panel conversation with the extended team.
Our people make a difference
At Galderma, you’ll work with people who are like you. And people that are different. We value what every member of our team brings. Professionalism, collaboration, and a friendly, supportive ethos is the perfect environment for people to thrive and excel in what they do.
