The Applications Support Senior Analyst is a seasoned professional role; applies in-depth disciplinary knowledge, contributing to the development of new techniques and the improvement of processes and work-flow for the area or function. Integrates subject matter and industry expertise within a defined area. Requires in-depth understanding of how areas collectively integrate within the sub-function as well as coordinate and contribute to the objectives of the function and overall business. Evaluates moderately complex and variable issues with substantial potential impact, where development of an approach/taking of an action involves weighing various alternatives and balancing potentially conflicting situations using multiple sources of information.
Responsibilities:
- Swiftly address and resolve application-related incidents, ensuring consistent system uptime and functionality for users; manage, maintain and support applications and their operating environments, focusing on stability, quality and functionality against service level expectations
- Execute daily system verifications and maintain continuous oversight of application performance, facilitating smooth regional handover
- Conduct daily risk reconciliations to mitigate potential exposures and ensure data integrity across platforms, initiate appropriate escalation protocols to relevant stakeholders, when necessary, partner with appropriate development and production support areas to prioritize bug fixes and support tooling requirements
- Create and update thorough technical support documentation, ensure that storage and archiving procedures are in place and functioning correctly
- Drive initiatives to maximize the potential of the applications used, participate in application releases, from development, testing and deployment into production as well as engage in post implementation analysis
- Develop and implement robust contingency plans to guarantee sustained application availability and minimize disruption in unforeseen circumstances
- Actively lead and contribute to projects focused on bolstering system stability, improving operational efficiency, and enhancing the overall effectiveness of application support processes
- Act as a Subject Matter Expert between diverse user groups and internal technology teams, ensuring clear communication and alignment of support efforts, coach new or lower level analysts
Requirements:
- 5 years+ experience in an Application Support role including experience in installing, configuring or supporting business applications
- Bachelor’s/University degree or equivalent experience
- IT background with high-level competence in Unix
- Excellent command of English
- Effective written and verbal communications including ability to explain technical issues in simple terms that non-IT staff can understand
- Demonstrated analytical skills combined with organizational skills and hunger of knowledge
- Preferred: CI/CD and configuration management, database experience (Oracle, MongoDB), coding (Java, Python), Observability/Alerting at scale, Grafana, working knowledge of Generative AI with LLM, familiarity with digital assets/blockchain technology including concepts such as cryptocurrencies, NFTs, decentralized finance (DeFi), and distributed ledger technology (DLT)
By joining Citi Solutions Center Poland, you will not only be part of a business casual workplace with a hybrid working model (up to 2 days working at home per week), but also receive a competitive base salary (which is annually reviewed) and enjoy a whole host of additional benefits such as:
- Private Medical Care Program
- Life Insurance Program
- Pension Plan contribution (PPE Program)
- Employee Assistance Program
- Paid Parental Leave Program (maternity and paternity leave)
- Sport Card
- Holidays Allowance
- Sport and team recreation activities
- Special offers and discounts for employees
- Access to an array of learning and development resources
- A discretional annual performance related bonus
- A chance to make a difference with various affinity networks and charity initiatives
Alongside these benefits Citi is committed to ensuring our workplace is where everyone feels comfortable coming to work as their whole self every day. We want the best talent around the world to be energized to join us, motivated to stay, and empowered to thrive.
Sounds like Citi has everything you need? Then apply to discover the true extent of your capabilities.
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Job Family Group:
Technology-
Job Family:
Applications Support-
Time Type:
Full time-
Most Relevant Skills
Please see the requirements listed above.-
Other Relevant Skills
For complementary skills, please see above and/or contact the recruiter.-
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