As an Application Support Engineer for Eurofins Food and Environment Testing PL you will be working with our software support application teams. You will be providing second and third line support to our business customers for software application related issues as well as working on projects to move away from current legacy solutions and to implement business tools and systems (new version of eLIMS).
While working on internal software systems in our laboratories across the CEE region, you will be part of the support team and also play an integral role in the implementation team, working to implement new systems and improve processes. You will be working with the support engineers, as well as business analysts and developers as part of a large and dynamic IT Solutions team.
The role is located in Katowice. This position reports to the Team Leader of the CEE team for Eurofins Food and Environment Testing Poland.
Job Description
Key duties as an Application Support Engineer include:
- handling support requests for internal business users, problem-solving, and troubleshooting,
- database querying, and configuration,
- contribute to the development of business reporting,
- work on improvements to systems, specifically focusing sales tools, customer facing applications (Eurofins OnLine),
- collaborating with external teams to resolve issues in a timely manner.
Qualifications
To succeed in this role, you should have:
- 2-3 years of experience in a similar position - preferred experience with web applications,
- experience with Microsoft SQL queries and scripting is essential,
- excellent communication skills to effectively discuss business problems and issues,
- strong problem-solving abilities,
- a passion for technology,
- strong problem-solving skills combined with excellent communication and interpersonal abilities. The role demands extensive research, predominantly in English, and the ability to formulate questions and responses from scratch. Successfully collaborates with multiple teams to find effective solutions.
Beneficial skills include:
- experience with Apache MQ,
- familiarity with BI platforms such as Qlikview or Power BI,
- experience with Visual Basic development would also be a plus,
- experience with Azure Devops.
Additional Information
What do we offer?
- A competitive salary package and bonus;
- Udemy Business learning platform;
- Extensive on-the-job coaching and training opportunities;
- Challenges within a multi-cultural and cross-regional team as part of the international and fast-growing Eurofins network;
- A dynamic working environment with strong team spirit, where personal development and growth are highly encouraged;
- Work in hybrid mode - 4 days of work from the office each week.
