Accounts Receivable Specialist

About Us:

Planet is a global provider of integrated technology and payments solutions for retail and hospitality customers.

We create great experiences for the millions of people who use our payments, software, and tax-free solutions every minute of every day.

Planet empowers its customers to deliver great customer experiences by combining payments and software in ways that drive greater loyalty, increase revenue and save time.

Founded over 35 years ago and with our headquarters in London, today we have more than 2,500 employees located across six continents serving our customers in more than 120 markets.

Role Overview

Accounts Receivable Specialist plays an integral role in a company's financial operations. By effectively managing accounts receivable, ensuring timely payment, and maintaining accurate records, an Accounts Receivable Specialist contributes to the overall success and financial stability of the organization.

What you will do

• Generate and send customer invoices, statements, and payment reminders.
• Follow up and communicate with customers regarding outstanding invoices and payment discrepancies.
• Investigate and resolve billing and payment issues, including chargebacks, disputes, and refunds.
• Provide exceptional customer service by promptly responding to customer inquiries and resolving any issues related to accounts receivable.
• Collaborate with the sales team and customer service department to address customer inquiries and resolve any issues impacting payment collection.
• Monitor and reconcile customer accounts to ensure accuracy and prompt payment collection.
• Manage internal escalation calls regarding outstanding balances with numerous stakeholders
• Prepare and analyse accounts receivable aging reports to identify past due accounts and prioritize collection efforts.
• Maintain up-to-date customer records with accurate billing and contact information.
• Process and post customer payments, including checks, credit card payments, and electronic funds transfers.
• Define and review the Accounts Receivable process and propose best practices
• Assist with month-end and year-end closing activities, including account reconciliations and financial reporting.

Who you are

• Degree in accounting, finance, or a related field.
• Proven experience with collections, invoicing, and/or accounts receivable.
• Proficient in Microsoft Office applications in particular Excel.
• Demonstrate strong organisation skills and strong attention to detail with a dedication to accuracy.
• Demonstrate ability to multi-task and work at a fast pace.
• Demonstrate analytical and problem-solving skills.
• Knowledge of industry-specific billing and invoicing processes.
• Understanding of credit and collection practices and legal regulations.
• Ability to maintain confidentiality of sensitive financial information.
• Multi-lingual - English is required, other European languages are desirable.

Why Planet:

Planet is an equal opportunity employer where diversity is valued, and all employment is decided based on qualifications, merit, and business need.

At Planet, we embrace a hybrid work model, with three days a week in the office.
 

Reasonable accommodations may be made in order to allow for an individual to perform the essential functions of this role successfully.