Job Title: Working Student Customer Care (German-speaking)
Location: Krakow, Poland
Are you a motivated student with a flair for communication and a passion for technology and logistics? Do you want to gain valuable experience in an international Global Tech business who provides clients in Construction & Civils, Geospatial, Transportation & Logistics, Agriculture and more fields with market-leading software and hardware solutions to solve some of the World’s most complex problems?
At Transporeon - A Trimble Company - we are looking for a proactive Working Student in Customer Care to join our team in Krakow. You will have the opportunity to develop your soft skills and become an essential part of a collaborative and supportive team.
You are ready for your transformation if you have:
- A communicative, responsible, and proactive attitude.
- The ability to use German and English comfortably on a daily basis.
- The capacity to manage your work independently.
- A strong interest in technology and IT solutions.
- A willingness to learn about logistics processes and technical systems.
- The confidence to ask questions and take ownership of tasks.
- Availability for 20-30 working hours per week.
- The commitment to join us for at least one year.
- A curious and open mindset for new challenges.
Transform yourself and take responsibility for:
- Providing excellent customer care, similar to the tasks of a Customer Care Specialist.
- Handling inbound customer inquiries via our ticketing system, phone, and email.
- Collaborating with other departments to ensure customer issues are resolved.
- Managing written correspondence and, occasionally, client meetings.
- Supporting administrative tasks related to customer invoices.
- Working on internal tasks and projects to improve our processes.
We are ready and waiting with:
- A professional and fun work environment where you can learn from experienced colleagues and seniors.
- Flexible working hours and hybrid work model that will enable you to combine work with your studies
- Opportunities to support a dynamic, multinational team
- Hands-on experience in a fast-paced environment where every day brings new challenges
- A collaborative team eager to learn and grow together
Our Inclusiveness Commitment:
We believe in celebrating our differences. That is why our diversity is our strength. To us, that means actively participating in opportunities to be inclusive. Diversity, Equity, and Inclusion have guided our current success while also moving our desire to improve. We actively seek to add members to our community who represent our customers and the places we live and work. We have programs in place to make sure our people are seen, heard, and welcomed and most importantly that they know they belong, no matter who they are or where they are coming from.