System Reliability Engineer - Digital Core Platform

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System Reliability Engineer - Digital Core Platform

Location: Poland (Warsaw/Poznan), Madrit (Madrit Osiris), Canada (Mississauga)

We are seeking an experienced and systems-oriented System Reliability Engineer (SRE) to lead reliability and performance management across our SAP Digital Core Platform, including S/4HANA and other tightly integrated enterprise systems. This role emphasizes cross-application reliability, System Performance Management, proactive system health monitoring, performance tuning, and collaborative engagement with development teams to reduce technical debt and ensure seamless and highly reliable ERP Platform and Business operations.

You will apply SRE principles to improve availability, performance, and scalability, ensuring the Digital Core runs smoothly under dynamic business demands. Your work will directly influence system stability, user experience, and platform scalability for mission-critical business processes.

At Roche, we offer a hybrid work model that combines flexibility with in-person collaboration. For now, we require our employees to be in our offices on average two days per week. The specific office days may vary depending on business needs, such as workshops, conferences, town halls, team meetings, and other collaborative events.

The Opportunity

As a System Reliability Engineer, you will be instrumental in:

• ERP Platform capacity planning & system tuning: Conduct detailed capacity planning, ensuring systems scale with evolving business needs. Perform system performance tuning and bottleneck analysis across application layers, databases, and infrastructure components.

• ERP Platform incident & operational support: Provide expert-level support for critical incidents affecting core SAP systems. Partner with platform, infrastructure, and operations teams to maintain high system uptime and rapid issue resolution.

• Application reliability & performance tuning: Monitor and enhance the reliability, performance, and scalability of SAP systems from a cross-application perspective. Ensure availability and continuity management at the application level across all integrated SAP landscapes. Drive problem management through root cause identification and preventive action, minimizing system downtime.

• Collaboration with development Teams: Work closely with SAP developers and application specialists to co-design reliable, scalable, and maintainable SAP solutions. Identify and help eliminate technical debt through architectural and code-level improvements.

Who You Are

You are a dynamic individual who is passionate about delivering customer value through continuous improvement and Agile practices. If you thrive in a fast-paced environment and have a strong customer-centric focus, we would love to hear from you. Your qualifications include:

• Deep technical expertise across the SAP ecosystem, including system architecture, ABAP/SQL tuning, databases, OS/infrastructure, and SAP monitoring tools (e.g., Solution Manager, Application Performance Monitoring (APM)) with 8+ years of experience in SAP ERP landscape.

• Proven track record in performance optimization, including bottleneck identification, root cause analysis, tuning techniques, load testing, and data analysis.

• Solid understanding of cross-application dependencies and how performance in one SAP module affects others (e.g., integration points between S/4HANA, BTP, and middleware).

• Experience in capacity management, system sizing, and preventive monitoring strategies.

• Strong knowledge of SAP S/4HANA architecture, with exposure to BTP and cloud deployments.

• Excellent analytical and communication skills with a proactive and collaborative approach to problem-solving.

• Ability to work cross-functionally with development, infrastructure, and business teams to ensure reliable SAP operations.

• Understanding of Agile methodologies and experience with Agile tools.

• Ability to balance customer-centric thinking with technical feasibility and stakeholder needs.

What you get*

• Salary range: 23,000 - 28,000 PLN gross based on the employment contract (Umowa o pracę), depending on qualifications and expertise.

• Annual bonus payment based on your performance.

• Dedicated training budget (training, certifications, conferences, diversified career paths etc.).

• Recharge Fridays (2 Fridays off per quarter available).

• Take Time Program (up to 3 months of leave to use for any purpose).

• Flex Location (possibility to perform our work from different places in the world for a certain period of time).

• Take Time for Charity (additional paid leave of maximum 2 weeks to engage in the charity action of your choice).

• Private healthcare ( LuxMed packages), group life insurance (UNUM) and Multisport.

• Stock share purchase additions.

• Yearly sales of company laptops and cars and many more!

• Information for candidates based in Poland. The benefits package may vary depending on the specific location. Full details will be shared during the recruitment process.

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