About our Global Company
Ricoh is a global technology company that has been transforming the way people work for more than 80 years. We empower companies and individuals with services and technologies that inspire innovation, enhance sustainability and boost business growth.
The RICOH Way is our global corporate philosophy and it provides the framework and identity for our organisation. As the world continues to globalise at an accelerated pace, having a coherent and consistent set of values across our organisation provides clear guidance that underpins decision making and addressed the complex issues and challenges that our customers face.
We are searching for a:
Communicative and motivated Service Desk Operator to be the first point of contact for our customers, handling IT incidents and service requests.
Key Responsibilities:
- Provide first-line support for English-speaking customers via phone and email
- Log, diagnose, and resolve technical issues, escalating when necessary
- Manage the full lifecycle of incidents and service requests, ensuring regular updates to the customer
- Escalate functionally to internal teams, customers, or third-party vendors, in line with SLAs
- Classify and prioritize incidents according to ITIL processes
- Participate in “shift left” initiatives to increase first-line resolution rates
- Contribute to and maintain the Knowledge Base for consistent service delivery
- Act as a Single Point of Contact (SPOC) and subject matter expert (SME) for technical/process queries
What we are looking for in you:
- Fluent English (min. B2/C1 level) – essential
- Awareness of ITIL Framework
- Broad technical understanding of IT concepts, through professional or personal experience:
- PCs / Laptops
- Basic networking
- Active Directory
- Microsoft Windows operating systems
- Microsoft Office / ExchangeCitrix
- Mobile devices (smartphones, tablets)
- Strong communication and interpersonal skills
- Ability to analyze and solve problems logically
- Well-organized with a structured and responsible approach to work
What we can offer?
- Stable employment in a global company
- Opportunity for professional development
- Supportive, experienced team and inclusive working environment
- Extensive benefits package: private medical care, sports card, life insurance, and more
- Shift work with 12-hour night shifts during the week and 24/7 shifts on weekends.