Senior Customer Order Specialist

Job Title

Job Description

Job title:
Senior Customer Order Specialist

Your role:
• Managing complex orders with the use of SAP and other supporting tools with reporting, monitoring and controlling order book data quality in an organized and compliant manner, keeping it well maintained
• Being responsible for order intake, order changes process
• Maintaining good communication with stakeholders (Key Account Managers, Project Managers, Sales Team)

• Reporting, monitoring and control of order book in an organized and compliant manner (ICS/Sox)

• Together with team members continuously implementing improvements through Lean tooling and disciplines

• Working with LEAN capabilities such as Daily Management, Kaizen, Continuous Improvement and Problem Solving

You're the right fit if: (4 x bullets max)
1. You are experienced in handling customer inquiries and resolving order-related issues in any field.
2. You are familiar with SAP, ERP systems, or order processing tools
3. You have bachelor’s degree in business administration, Supply Chain Management, Logistics, Economics or Engineering.
4. You have strong analytical and problem-solving abilities

5. You present excellent communication and stakeholder management skills.

6. Fluent English is a must

How we work together
We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week.

About Philips
We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others.
• Learn more about our business.
• Discover our rich and exciting history.
• Learn more about our purpose.

If you’re interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our commitment to diversity and inclusion here.

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