Sales Operations Specialist (late shift 2pm-10pm)
Aon is in the business of better decisions
At Aon, we shape decisions for the better to protect and enrich the lives of people around the world.
As an organization, we are united through trust as one inclusive, diverse team, and we are passionate about helping our colleagues and clients succeed.
What the day will look like
- Serve as the CRM system guide for specific Enterprise clients
- Performs day-to-day execution and task completion; provides frequent status updates, and responsible for timely completion of assigned tasks. Communicates at risk, escalated issues, and barriers to client team
- Ensure data quality auditing and clean-up of CRM system for Enterprise clients
- Serves as the main point of contact for client team questions regarding CRM system even when not directly responsible for the process
- Responds to emails promptly and proactively; manages client team and other internal teams’ responses for timeliness/accuracy
- Communicates effectively with internal partners for analysis/ resolution of complex issues or project impacts.
- Expected to serve as back-up support (even if not directly aligned) for other Operation Specialists in the region
- Identifies and resolves escalations or issues with strong emphasis on patterns, trends, and root cause analysis. Assists with problem solving for recurring issues
- Identifies process improvements for existing processes and supports creation of new processes with emphasis on up/ down stream impacts
- Supports maintenance of documentation/training; assists in the delivery of training
- Actively seeks additional knowledge of department, tools and systems
- Solicits and accepts coaching and feedback to enhance performance
- Works well with others and consistently performs to the best of ability
Skills and experience that will lead to success
- 1+ years research experience
- Hardworking self-starter who can juggle multiple projects, follow-up and exhibit creative problem solving – ultimately delivering projects and assignments on target and on time within a fast-paced environment
- Strong ability to work closely with various cross functional groups
- A creative problem solver who brings innovative ideas, new perspectives, and a wealth of enthusiasm
- Excellent verbal and written communication skills, organizational and relationship skills
- Demonstrated responsiveness to colleague and leadership requests
- Qualifications include bachelor’s degree or equivalent experience in Business or related major, excellent Microsoft Office skills (Excel, PPT, Word, etc.).
- Familiarity with Customer Relationship Management Systems (CRM) and marketing automation systems (i.e. Eloqua).
- Expertise in data visualization/business intelligence platforms (Tableau, Power BI) would be a plus
How we support our colleagues
In addition to our comprehensive benefits package, we encourage an inclusive workforce. Plus, our agile environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two “Global Wellbeing Days” each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions for our colleagues as well.
Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued.
Aon values an innovative and inclusive workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace.
Aon provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, domestic partner status, or other legally protected status.
We welcome applications from all and provide individuals with disabilities with reasonable adjustments to participate in the job application, interview process and to perform essential job functions once onboard. If you would like to learn more about the reasonable accommodations we provide, email ReasonableAccommodations@Aon.com