Transport is at the core of modern society. Imagine using your expertise to shape sustainable transport and infrastructure solutions for the future. If you seek to make a difference on a global scale, working with next-gen technologies and the sharpest collaborative teams, then we could be a perfect match.
About Us:
At Dealer Support Center (DSC), we’re the go-to team for IT-related support across Volvo Group dealers and workshops. With helpdesks in Bangalore, Beijing, Curitiba, Gothenburg, Greensboro, and Wroclaw, we offer localized, multilingual support tailored to the needs of our global customers. We proudly serve all Volvo brands—Volvo Trucks, Renault Trucks, Mack Trucks, and more.
Location: Wroclaw, Poland
Department: Dealer Support Center (DSC)
Work Schedule: Shifts between 07:00 – 18:00
Who are you?
We’re seeking candidates who are:
- Fluent in French (C2/native) and proficient in English (C1 or strong B2)
- Knowledge of Spanish or Italian is a plus!
- Experienced or enthusiastic about IT helpdesk environments
- Skilled in problem-solving and analysis
- Comfortable in dynamic, customer-facing roles
What you will do
As an Application Support Professional, you’ll be the first point of contact for IT incidents and service requests. Your responsibilities will include:
- Managing Incidents & Requests via our portal and phone
- Troubleshooting & Resolving Issues using Volvo business applications and support tools
- Escalating Cases to specialized support teams when needed
- Monitoring & Following Up on case progress
- Communicating Directly with French-speaking users and customers
- Solving Problems in dealer and workshop applications
Why Join Us?
- Be part of a global, multicultural team
- Gain direct customer interaction experience
- Build expertise in critical Volvo Group applications
- Explore career development opportunities
- Work with cutting-edge technologies supporting Volvo’s digital transformation
Ready for the next move?
If you are curious to explore how we put our words into actions, follow us on LinkedIn and volvogroup.com.
If you want to make a real impact in your career, the transportation business is where you want to be. We look forward to meeting you.
Are you excited to bring your skills and disruptive ideas to the table? We can’t wait to hear from you. Apply today!
Dear Candidate, we would like to kindly inform you that the Volvo Group companies in Poland have in place the "Internal Reporting Procedure". If you need more information, please contact us at the email address recruitment.poland@volvo.com.
We value your data privacy and therefore do not accept applications via mail.
Who we are and what we believe in
We are committed to shaping the future landscape of efficient, safe, and sustainable transport solutions. Fulfilling our mission creates countless career opportunities for talents across the group’s leading brands and entities.
Applying to this job offers you the opportunity to join Volvo Group. Every day, you will be working with some of the sharpest and most creative brains in our field to be able to leave our society in better shape for the next generation. We are passionate about what we do, and we thrive on teamwork. We are almost 100,000 people united around the world by a culture of care, inclusiveness, and empowerment.
Group Digital & IT is the hub for digital development within Volvo Group. Imagine yourself working with cutting-edge technologies in a global team, represented in more than 30 countries. We are dedicated to leading the way of tomorrow’s transport solutions, guided by a strong customer mindset and high level of curiosity, both as individuals and as a team. Here, you will thrive in your career in an environment where your voice is heard and your ideas matter.