Payment Solutions Support Analyst

Additional Locations: Hungary, Remote; Serbia, Remote

Job ID R0000035052

ABOUT THIS ROLE

We are currently hiring a Payment Solutions Support Analyst to join the team! This individual will be responsible for a range of support and analysis activities specific to system testing, site support and internal and external inquiries.

Key Accountabilities:

• Work closely with project teams and other internal departments, including but not limited to Study Start Up/Site Contracts, Accounts Payable and Accounts Receivable / Billing
• Review and assist with inquiries and resolution specific to site payment inquiries/disputes and issues related to fund setup activity, ensuring timely escalation, if applicable
• Provide support to the Site Payments and Analytical teams
• Provides supporting documentation to auditors as necessary
• Upgrade testing for system
• Special projects as assigned

Skills:

• Excellent organizational and written/verbal communication skills
• Ability to work with a virtual team across locations and cultures; strong team-orientation and interpersonal skills
• Must be customer focused and able to manage challenging priorities and remain flexible and adaptable in stressful situations; ability to manage multiple and varied tasks with enthusiasm and prioritize workload
• Strong computer skills in Microsoft Office Suite, including intermediate excel skills
• Commitment to high quality work for effective presentation and documentation

Knowledge and Experience:

• Medidata Site Pay experience preferred, but not required
• Oracle experience preferred, but not required
• Experience in providing outstanding customer service.
• Experience in a clinical research environment necessary

Education:

• High school diploma and 3+ years relevant work experience required
• A Bachelor’s Degree in Accounting, Business Administration, or related field; or equivalent combination of education plus moderate, progressive financial experience preferable, within a CRO.

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