Order Management Coordinator (mixed shift)

Company Overview

At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. Our critical communications, video security and command center technologies support public safety agencies and enterprises alike, enabling the coordination that’s critical for safer communities, safer schools, safer hospitals and safer businesses. Connect with a career that matters, and help us build a safer future.

Department Overview

Job Description

Embrace an exciting opportunity to be an integral part of a dynamic team, coordinating end-to-end order processing for our esteemed Commercial Partners globally. As a crucial member of the Order Management team, you'll be at the heart of our operations, liaising closely with internal stakeholders, as well as Customers. This role not only promises growth and development but also a chance to make a significant impact in our organization.

As an Order Management Coordinator, you will develop expertise in a specific function, assuming ownership of the process per the assigned role.
Your responsibility will encompass the execution of the order management cycle, ensuring the satisfaction of both internal and external customers through the performance of various key activities.

- Order entry
- Change order process
- Holds management

- Participation in process improvements and transition
- Close cooperation with internal stakeholders (finance, logistics, product, project managers, sales, renewals etc.)
- Providing high customer service level assistance to our customers
- Handling customer complaints
- Verification of orders related documents' accuracy with a thorough understanding of all customer fulfillment requirements
- Adapting to a fast-paced business with a focus on first in, first out cycle time
- Participating in monthly and quarterly close activities that result in heavier workloads
- Understanding that working as a team is a must and cooperation with others is essential
- Prioritizing team’s goals and contributing to keep a good working atmosphere in the workplace

Please note that this is a mixed shift position.

Basic Requirements

- English skills at professional working proficiency level

- Ability to work evening shift (14-22 with up to 5 morning shifts per month)

- At least 2 years experience in customer facing role in Supply Chain/Customer Service/Order Management/Finance or similar
- Previous experience working in NetSuite, Jira, Salesforce, Slack, and Google Workspace is welcome

- Previous experience with implementing process improvements, transitions, UATs is welcome
- Student / College graduate (preferred)
- Ability to identify problems and propose solutions to issues within the process
- Knowledge where to find help to resolve an issue
- Team player attitude is a must
- Ability to work well under pressure
- Continuous learning mindset
- Capability to prioritize and efficiently handle various responsibilities
- Adapting to change
- Attention to detail

In return for your expertise, we’ll support you in this new challenge with coaching & development every step of the way.
Also, to reward your hard work you’ll get:

• Hybrid mode

• Comfortable working conditions (high class offices, parking space)

• Competitive salary package

• Strong team-oriented culture

• Contract of employment

• Private medical & dental coverage

• Life insurance

• Multisport or MyBenefit vouchers

• 1000 PLN for spectacles

• Employee Pension Plan (PPE)

• Trainings and broad development opportunities

• Volleyball field and grill place next to the office

• Lots of sport activities such as Moto football league, Wakeboarding, Snowboarding, e-gaming league etc.

• Access to wellness facilities and integration events

• Motorola Solutions is supporting CSR activities and encourages employees to participate

Travel Requirements

Relocation Provided

Position Type

Referral Payment Plan

Company

EEO Statement

Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic. 

We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you’d like to join our team but feel that you don’t quite meet all of the preferred skills, we’d still love to hear why you think you’d be a great addition to our team.