Overview:
SOFTSWISS continues to expand the team and is looking for L1 Technical Support Specialist. We need a true, experienced professional who shares our culture and values
About Product:
SOFTSWISS Casino Platform
Full-service modular software platform to manage online casino operations
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Purpose of the Role:
You will provide first-level technical support by managing customer requests and maintaining the project infrastructure. You will collaborate with related departments to ensure the smooth operation and continuous improvement of the SOFTSWISS Casino Platform.
Key responsibilities:
- Processing customer requests in Jira service desk system
- Maintaining the project infrastructure
- Working with code and project configuration files in GitLab
- Interaction with related departments
Required Experience:
- Higher or incomplete higher education, preference for graduates of technical universities
- Intermediate English level
- Intermediate Russian level
Nice to have:
- Experience with service desk systems
About us:
SOFTSWISS is an international company, an iGaming software expert. We don't only follow iGaming market trends, we create them! SOFTSWISS is a recognised industry leader in iGaming software solutions development, covering almost all aspects of the iGaming industry. The company has an international team and an official presence in several countries. Projects powered by SOFTSWISS receive numerous awards and accolades from industry media.
Our Mission:
Changing the iGaming industry through technological innovation.
Our Benefits:
Full-time remote work opportunities and flexible working hours
Private insurance
Additional 1 Day Off per calendar year
Sports program compensation
Comprehensive Mental Health Programme
Free online English lessons with a native speaker
Generous referral program
Training, internal workshops, and participation in international professional conferences and corporate events.