Main Responsibilities:
- Ensuring that the stores, headoffice, IT department have the knowledge it needs, applying it effectively in projects and daily work, and capturing and sharing new knowledge.
- Identifying critical knowledge areas for the organization, including technical, strategic, business, environmental, and interpersonal aspects.
- Mapping subject matter experts within the organization and involving them in the knowledge management process.
- Coaching teams in using knowledge management processes and tools.
- Developing process tools for learning before, during, and after projects, integrating them into daily operations.
- Creating and maintaining processes for capturing, storing, validating, and retrieving knowledge internally and externally.
- Facilitating post-project learning capture for all significant initiatives.
- Making knowledge generated within the organization visible, accessible, and useful.
- Monitoring and improving IT tools and systems used for knowledge management.
- Raising awareness about knowledge management principles and their business impact.
- Working with leadership to position knowledge management as a business priority, promoting seeking and sharing of knowledge.
- Supporting cultural change from data/information push to knowledge pull and sharing.
- Ensuring appropriate IT solutions are enabling effective knowledge management.
Our Requirements:
- Experience in IT (min. 2 years) or related area.
- Bachelor’s degree in IT or related field.
- Communicating effectively across different media.
- Listening actively with an open and facilitative style.
- Ability to influence effectively across teams and levels.
- Building strong networks and sharing ideas.
- Understanding business processes and organizational strategy.
- Thinking strategically about culture, behavior, processes, and technology.
- Ability to recognize service needs at both operational and strategic levels.
- Applying principles of knowledge management in practice.
- English - min. B2 level.
- Experience with e-learning tools like Camtasia Studio, Canva, and Articulate 360 is a big plus.
- Experience with ServiceNow ticketing system is a big plus.
What we offer:
- Work in an international company featured on the Forbes list of the best employers in Poland and beloved by millions of consumers in Poland and Europe.
- A competitive salary and real opportunities for promotion - the development of our employees is the cornerstone of our strategy!
- Life insurance on preferential terms, to feel secure.
- An extensive benefits platform offering a wide range of options – including medical care, sports cards, events, trips, shopping vouchers, and more.
- Discounts on purchases at Pepco stores – get your favorite products at even better prices!
- A wide range of training sessions, courses, and webinars designed to help our employees grow and thrive!
- The opportunity to improve language skills by working in an international environment.
- Free psychological, legal, and financial consultations as part of our employee support program – our employees' well-being is our top priority!
- Smart Lunch – meal subsidies for the company canteen, giving access to daily on-site dishes at discounted prices.
- Financial recognition in the form of jubilee awards, additional days off, and loyalty-based discounts for employees celebrating their work anniversaries.
- A social fund providing additional financial support to ensure security and assistance in various life situations.
- A friendly atmosphere and support from colleagues who are eager to share their expert knowledge – despite being a large organization, we’ve maintained a warm, informal atmosphere.
- A role within a unique organizational culture – Pepcoolture – where our mission, vision, and values are the foundation of our everyday work