At Elanco (NYSE: ELAN) – it all starts with animals!
As a global leader in animal health, we are dedicated to innovation and delivering products and services to prevent and treat disease in farm animals and pets. We’re driven by our vision of ‘Food and Companionship Enriching Life’ and our approach to sustainability – the Elanco Healthy Purpose™ – to advance the health of animals, people, the planet and our enterprise.
At Elanco, we pride ourselves on fostering a diverse and inclusive work environment. We believe that diversity is the driving force behind innovation, creativity, and overall business success. Here, you’ll be part of a company that values and champions new ways of thinking, work with dynamic individuals, and acquire new skills and experiences that will propel your career to new heights.
Making animals’ lives better makes life better – join our team today!
Your Role: Accountable for day-to-day transactions in SuccessFactors (SF) Learning Management System (LMS), providing resolution of learning queries to managers, Elanco learning administrators and employees to ensure a consistent and high level of customer service and operational excellence.
Your Responsibilities:
- Process appropriate transactions in the SuccessFactors LMS based on the incoming tickets.
- Curricula assignment (small audience) manual assignments.
- Processing Learning History request and assignment holds.
- Handle assigned customer enquiries in a professional, courteous, and timely manner using various communication channels and daily operating in internal HR ticketing system.
- Follow the SOPs for the LMS transactions and consistently improve the timeliness and accuracy of requests.
- Convey a professional and efficient attitude following best customer services standards.
- Escalate issues to Processor when required and work with appropriate parties to resolve.
- Ability to work in a fast-paced environment.
- Educate the business on navigation and access of learning resources.
- Understand and proactively act upon opportunities to improve the overall employee experience. Make recommendations to Senior Processors for improvements where required.
- Any other duties or projects as requested by the Line Manager commensurate with the grade and level of responsibility for this role, for which the associate has the necessary experience or training.
What You Need to Succeed (minimum qualifications):
- Fluent English (B2+/C1 level)
- Bachelor’s Degree
- At least one of the following languages- German, French, Portuguese
- Experience in Learning&Development, HR or Shared Service Operations in international environment, or/and
- Experience in the use of Learning Management System SAP SuccessFactors
- Familiarity with HR tools (ticketing systems, internal HR Systems and ServiceNow is an asset)
- Excellent attention to detail
- Problem solving and decision-making skills
- Excellent time and workload management skills
- Very good customers service and communication skills
What will give you a competitive edge (preferred qualifications):
- Knowledge of Microsoft Office (especially Excel)
- Experience in working in a remotely managed team; demonstrated ability to handle the role independently
Additional Information:
- Location: Elanco Solution Center Sp.z o.o., rondo Ignacego Daszyńskiego 2b, Warszawa, Poland - Hybrid Work Environment
Don’t meet every single requirement? Studies have shown underrepresented groups are less likely to apply to jobs unless they meet every single qualification. At Elanco we are dedicated to building a diverse and inclusive work environment. If you think you might be a good fit for a role but don't necessarily meet every requirement, we encourage you to apply. You may be the right candidate for this role or other roles!
Elanco Benefits and Perks:
We offer a comprehensive benefits package focusing on financial, physical, and mental well-being while encouraging our employees to pursue our purpose! Some highlights include:
- Career at one of the leading global animal healthcare companies
- Office located in the center of Warsaw (Rondo Daszynskiego)
- Extra days off
- Flexible working hours
- Sports cards (Multisport), private medical care, life insurance
- Employee Referral Program
- Open and inclusive environment which is supportive and welcoming of all diversity strands
- Animal-Friendly office
- Theatre tickets discounts
- Language learning platform
Elanco is an EEO/Affirmative Action Employer and does not discriminate on the basis of age, race, color, religion, gender, sexual orientation, gender identity, gender expression, national origin, protected veteran status, disability or any other legally protected status