The ALDI Tech Hub is part of the ALDI Nord Group of Companies – one of the leading international retail enterprises with 5,600 stores and 86, 000 employees in 9 countries. With a tradition stretching back over 100 years, ALDI stands for the invention of discount retailing. Our mission is to provide people everywhere and at all times with what they need for their daily lives: high-quality products at the lowest possible price – simply and swiftly. This also includes making shopping as easy as possible. We ensure this not only in our stores, but just as much behind the scenes: In addition to powerful IT infrastructures for our stores, warehouses and offices, we are working on innovative technologies that will make shopping even easier in the future. The ALDI Tech Hub is an important part of fulfilling this mission.
Your tasks
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The incident- & monitoring-agent is responsible to check predefined systems within a 24/7-working-model. In case of upcoming issues and events he solves them by himself or by handing them over to responsible teams/departments/partners depending on defined standards.
- Continuous monitoring of business-critical processes & systems based on existing solutions (e.g.. checkMK, appDynamics)
- Continuous monitoring of system-jobs (check & restart of business-critical jobs)
- Event handling and documentation of alerts & upcoming issues in a feasible ticketing-system (e.g. ServiceNow)
- Issue-solving by following standard operating procedures (SOPs)
- Handover of upcoming problems to dedicated teams (internal & external communication) including issue- and monitoring-reporting
- Basic escalation management in case of critical issues
- For all of these tasks a dedicated training and onboarding will take place
- 24/7-availability (working in shifts) in a hybrid-working-model
Requirements
- 1year+ basic IT-support-experience
- Communication skills and open minded
- Basic knowledge in ticketing-systems (ServiceNow)
- Basic knowledge regarding retail-business & -infrastructure would be preferable
- Fluent English: minimum B2
- Service-orientated mindset
What we offer
- Ticket for free public transportation in Krakow
- Subsidised lunch meals delivered to the office
- Health benefits such as health care fully paid by ALDI, reimbursement for corrective glasses or a sports card for several fitness activities
- Competitive salary according to your competencies and additional vacation bonus
- Flexible working time within a hybrid working model
- Inspiring and open-minded working atmosphere with “come as you are” culture
- Modern and well equipped office near the old town of Kraków
- Secure job in an international working environment with long-term prospects
Please submit your application documents in English, as we will work together a lot in English.
Contact
ALDI Technology Support Sp. z o.o.
Ulica Fabryczna 1
31-553 Krakow
Job Reference: PL_ATH00525