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Our Growth is Creating Great Opportunities!
Our team is expanding, and we want to hire the most talented people we can. Continued success depends on it! Once you've had a chance to explore our current open positions, apply to the ones you feel suit you best and keep track of both your progress in the selection process, and new postings that might interest you!
Thanks for your interest in working on our team!
The Expert Services Engineer Customer New Product Introduction (CNPI) will be responsible for the introduction of product releases of Access & Aggregation products like SDX-OLT, SDX-Aggregation, Mosaic Cloud Platform (MCP), Activator, M1, G.Fast and further new products in the Broadband Access (BBA) area.
The focus is on introducing new features to customers and to the Services teams. You will work hand in hand with colleagues in CNPI but as well with Product (Line) Management, designers, R&D, and SVT to develop the product knowledge and to generate training material. You will educate Services teams worldwide and provide early customer demos.
Responsibilities
Introduction of new features for BBA products
Technical gateway from Services to other departments for all “What is new”
Deliver new products from Adtran Engineering to internal and external customers
Enable the Services teams globally on new products/technologies
Coordinate and support early customer demos and trials on new product releases, and provide customer feedback to R&D/PLM/SDA
Drive customer usability and maintainability over the entire product lifecycle, agree features with Product (Line) Management and Engineering
Contribute to the Release Project Team during the entire lifecycle
Identify equipment, tooling and skill requirements for new releases
Verify fix readiness for customer reported defects with PSS/R&D
Prepare lifecycle milestone review meetings and align with the CNPI director
Establish yourself as the key contact for all product and service specific questions from internal customers
Upload software releases to the Customer Portal
Requirements
10y+ experience in telecoms technology
Excellent knowledge and working experience in Adtran Access & Aggregation
Technical degree in Electronics or Telecommunication is desired
Excellent project management, communication, and presentation skills
Having a good network with other departments and willingness to enlarge it day by day is a great advantage
Ability to approach topics analytically
Ability to explore high priority topics and drive them forward
Fluent in English
Ability and willingness to travel worldwide for business activities like enabling classes and early customer demo support
Compensation and Benefits for the site in Poland
Stable employment conditions based on an employment contract (turnover rate below 4%)
1 additional vacation day for all, and 1 extra after 10 years being with us
Flexible working hours and hybrid work (presence in the office in Gdynia 3 days a week)
English lessons during working hours
Internal training program to support your training needs
Paid employee referral program
Multisport Card
3% employer contribution to PPK
Private Health Care at Medicover (extended package for employees and possibility to enroll family members)
Strong collaborative and friendly work culture
Access to various sports activities and events
Modern office (well-equipped gym and playroom) close to the SKM/PKM stations