Key Activities: 

• Responding to vendor inquiries regarding invoices, payments, purchase orders, and transaction statuses.
• Investigating and resolving discrepancies related to billing and payments.
• Ensuring timely and professional communication with vendors via email, phone, or internal systems.
• Coordinating with internal departments such as Accounts Payable, Procurement, and Finance to resolve vendor issues.
• Monitoring and managing tickets in vendor support platforms (e.g., SAP, ServiceNow, Jira).
• Maintaining accurate records of all interactions and resolutions.
• Supporting the onboarding process of new vendors by answering initial questions and providing necessary documentation.
• Contributing to process improvements and best practices in vendor communication and issue resolution.
• Ensuring compliance with internal policies and external regulatory requirements.
• Updating knowledge bases, FAQs, and documentation for both internal teams and vendors.

  Skills required:

• BSc in Economics or Business Administration with Major in accounting (or studies in progress)
• Typically 1-2 years of experience with Accounts Payable processes
• Fluent command of English (oral and written)
• Other foreign language is an advantage
• SSC experience is an advantage
• Good working knowledge of SAP,  
• Strong knowledge of Windows Office (Excel)
• Excellent communication skills 
• Analytical skills 
• Strong interpersonal skills 
• Able to work as part of a team 
• Ability to work under time pressure
• Customer orientation
• Work independency