Minimum Qualifications:
Experience
• 10+ years of professional experience, with a Bachelor's or Master’s degree in computer science, Information Technology or a related field.
• 5+ years of hands-on experience in ServiceNow application development, including leading and mentoring geographically distributed teams in development, testing and deployment activities.
Required skills
• In-depth expertise with ServiceNow modules including Incident Management, Problem Management, Change Management, user management and SLAs.
• Extensive experience with ServiceNow Service Portal and its customization.
• Hands on experience in Javascript backend and front end development and development using Angular JS
• Advanced knowledge in ServiceNow Administration and Application Development, including Transform Maps, Update sets and Workflows.
• Proven experience in integrating ServiceNow with external systems and components.
• Solid understanding of core Computer Science principles, with a focus on algorithms and data structures.
• Strong leadership skills, with proven experience in guiding a team to deliver high-quality solutions within deadlines, while fostering a collaborative and supportive environment.
• In addition to ServiceNow software development experience in at least one programming language (Java or Python) is must.
• Comprehensive understanding of the Software Development Life Cycle (SDLC) and best practices, with an emphasis on agile methodologies.
• Exceptional communication and interpersonal skills, able to engage with both technical and non-technical stakeholders and effectively lead cross-functional teams.
• Ability to drive change, manage competing priorities and resolve conflicts to keep the team aligned with project goals.
• Quick learner and adaptable, with a proactive, solution-oriented mindset and a strong commitment to team success and delivering results.
• Excellent problem-solving and debugging abilities, with a focus on troubleshooting and guiding team members in resolving complex technical challenges.
Certifications ( Good to have ):
Certified System Administrator (CSA)
Certified Application Developer (CAD)
ITIL Certification – Nice to have
Certified Technical Architect (CTA) or Certified Master Architect (CMA)
Front-End Web Developer Certification (covering HTML, CSS, JavaScript/Angular)