We are seeking a highly motivated and experienced CRM Database Manager (Salesforce implementation focus). This role is crucial for maintaining the integrity, accuracy, and consistency of our customer data within our CRM system, with a particular focus on the management of data during our ongoing implementation of Salesforce. The ideal candidate will be a data-driven individual with a strong understanding of CRM principles, data migration best practices, and experience working with both legacy CRM systems and Salesforce. You will play a vital role in ensuring the continued success of our Salesforce implementation by meticulously planning and executing data migration, data cleansing, and data validation processes.
What you’ll do…
- CRM Data Management & Governance:
- Establish and maintain data quality standards and procedures within Salesforce.
- Develop and implement data governance policies to ensure data accuracy, consistency, and security.
- Monitor data quality metrics and identify areas for improvement.
- Perform data cleansing and deduplication activities to maintain a clean and accurate database.
- Develop and maintain data dictionaries and data flow diagrams.
- CRM System Administration:
- Assist with Salesforce configuration and customization to support data management requirements.
- Manage user access and permissions within Salesforce.
- Troubleshoot data-related issues and provide support to users.
- Stay up-to-date on Salesforce best practices and emerging technologies.
- Reporting & Analysis:
- Develop and maintain reports and dashboards to track data quality and performance metrics.
- Analyze data to identify trends and insights that can inform business decisions.
- Provide data-driven recommendations for improving data quality and efficiency.
- Communication & Collaboration:
- Demonstrate excellent communication skills, with fluency in English, to facilitate effective collaboration across different teams.
- Build strong relationships with cross-functional teams to ensure project goals are met.
- Lead discussions with other departments on decisions that impact data strategy. Other departments might be sales, marketing, client experience, finance, and internal products.
- Act as a liaison between technical and non-technical teams to ensure a clear understanding of data requirements and processes.
Requirements
Experience
- Minimum 5 years of experience in CRM data management, data migration, or related roles.
- Proven experience with data management in Salesforce is REQUIRED. Experience with specific data migration and management tools (e.g., Dataloader, Import Wizard, third-party tools) is a plus.
- Experience with data cleansing, deduplication, and data governance principles.
Skills
- Strong understanding of database concepts and data modeling.
- Proficiency in data analysis and reporting using tools such as Excel, SQL, or other data visualization platforms.
- Excellent communication and interpersonal skills.
- Strong problem-solving and analytical skills.
- Ability to work independently and as part of a team.
- Detail-oriented and highly organized.
- Strong written and oral English communication skills
Certifications (Preferred)
- Salesforce Administrator Certification
- Salesforce Data Architecture and Management Designer Certification
All qualified applicants will receive consideration for employment without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, or sex.
Please note: Only shortlisted candidates will be contacted due to a high volume of applicants.
Benefits
- Compensation - Competitive salary and opportunities for career development (B2B)
- Vacation - We support work/life balance and offer generous Annual leave and Public Holidays
- Learning - We encourage continued education, so we suggest ongoing professional development opportunities, and we will help cover the cost of necessary professional certifications.
- Team - Friendly atmosphere, group activities, and corporate events
- Office - Small but cozy office in Kraków or Ivano-Frankivs'k for your convenience
ABOUT FARIA EDUCATION GROUP
For over 15 years, Faria Education Group has deeply understood the needs of schools, leveraging extensive experience in education. Our dedication to reaching every learner and inspiring every educator has supported over 10,000 schools and 4 million students across 155 countries. We are committed to driving transformative experiences for learners, educators, and families globally.
Our integrated SaaS solutions suite supports all aspects of curriculum management (Atlas), teaching and learning (ManageBac), admissions (OpenApply), and school-to-home communications (SchoolsBuddy). With an unwavering commitment to innovation, our technology meets rigorous data protection and security standards, ensuring first-class training and support.
Through our innovative online schools (Pamoja and Wolsey Hall), we provide comprehensive educational experiences with IB Diploma and Cambridge online courses, delivering high-quality education to schools and homes worldwide.
Join us in our commitment to transforming education and empowering communities worldwide.
https://www.faria.org/careers