Data Collection & Customer Success Representative for Europe

Company Description

We are SGS – the world’s leading testing, inspection and certification company. We are recognized as the global benchmark for sustainability, quality and integrity. Our 99,600 employees operate a network of 2,600 offices and laboratories around the world.

Job Description

About the Role

We are looking for a proactive and detail-oriented Data Collection & Customer Success Representative to join our growing team. This role combines regulatory data gathering with customer interaction, playing a key part in supporting our platform's content and helping our clients succeed.

Key Responsibilities

• Identify and collect relevant regulatory and non-regulatory content, primarily focused on European countries, especially in the agri-food sector.
• Monitor and evaluate sources of legislation, regulatory updates, and industry news.
• Define requirements for web-scraping of designated data sources.
• Communicate with local authorities in agri-food regulation across target countries.
• Collaborate closely with regulatory specialists and the software development team.
• Provide direct support to clients: respond to inquiries, deliver training, and prepare tailored reports.
• Offer insights and feedback to support the development of machine learning models.

Qualifications

Requirements

Skills & Experience

• Strong analytical and problem-solving skills.
• Experience in food safety, regulatory affairs, or compliance within the food and/or consumer goods industry.
• Solid understanding of product functionality and user needs.
• Empathy, adaptability, and flexibility in addressing diverse challenges.
• Excellent verbal and written communication and presentation skills.

Education & Language

• Bachelor’s degree or higher in Food Science, Chemistry, Biotechnology, or a related field.
• English (C1 level minimum).
• Proficiency in German or French is a strong advantage.

Personal Attributes

• Self-motivated and able to work independently as well as collaboratively.
• Customer-oriented mindset.
• Proactive, flexible, and eager to learn.