Customer Success Mgmt/Solution Area Analyst with English

Accenture
Warsaw, województwo mazowieckie
Full time
2 tygodnie temu

About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Interactive, Technology and Operations services — all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 674,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Visit us at accenture.com.


In today’s business environment, growth isn’t just about building value—it's fundamental to long-term business survival. So how do organizations sustain themselves? The key is a new operating model—one that's anchored around the customer and propelled by intelligence to deliver outstanding experiences across the enterprise at speed and at scale. You will deliver breakthrough business outcomes for clients—by harnessing talent, data and intelligence to redefine their operating models.


Within Operations, we are growing our Digital Inside Sales (DIS) team. Our groundbreaking approach to sales brings clients the right combination of trusted technical sellers and innovative technology, powered by data and insights.

What would you do:

  • Transform sales into a future-ready and digital B2B revenue engine.

  • Support clients in assessing, designing, building, and implementing best practices across processes, organizational structures, and technologies to enable effective execution of collaborative sales and support roles.

  • Create and manage sales pursuit plans from qualification to closure, following the Accenture High Performance Selling Approach.

  • Develop effective win strategies and compelling proposals that clearly communicate value propositions, meet client requirements, and follow internal approval and compliance processes.

  • Ensure all opportunity-related documentation and data are properly maintained and aligned with compliance obligations.

In this role, you will also:

  • Analyze and solve lower-complexity problems related to your area of responsibility.

  • Collaborate with peers within Accenture and provide updates to supervisors as needed.

  • Have limited exposure to clients or Accenture senior management.

  • Receive moderate guidance for daily tasks and detailed instructions for new assignments.

  • Make decisions that primarily affect your own work and potentially the work of others.

  • Act as an individual contributor within a team, focusing on a defined scope of work.


What do we expect?

  • 2 plus years sales or customer success experience with technical pre and post sales and technical consulting architecture experience

  • Strong interpersonal skills, excellent oral, written and verbal communications skills, (English C1).

  • Ability to successfully communicate with contacts via the phone, email, video and presentations.

  • Desire to work in a cooperative environment where one’s growth potential is supported by one’s abilities and attitude.

  • Achievement and success-driven personality motivated by performance rewards for exceeding annual sales goals through strategic sales leadership and strong cross business collaboration.

  • Solid time management skills and ability to work independently or under supervision with a high level of integrity.

Technical:

  • Knowledge of the IT industry, with the capacity to learn and retain knowledge about individual products and business solutions quickly and accurately.

  • AZ-900 certified as a minimum (and committing to increase Microsoft Azure certification within 6 months of joining)

  • Knowledge of consultative/complex technical sales, deployment projects, architecture, design and implementation

  • Domain expertise of cloud infrastructure solutions (i.e. Windows and Linux IaaS, SAP, BCDR, Security, Management, Storage, Networking, OSS, containers and Infra as a code technologies)

  • Experience using Microsoft Office Suite applications; Dynamics CRM or other CRM experience is a bonus.

  • Passion for cloud technologies and changing the world.

  • Preferred: 1+ year(s) experience in one or more of the following: designing architecture, networking, container services, data center migrations or database administration, design and architect experience in data analytics, coding/development, cloud-based solution designs, migrations or management of technology.

What can we offer:

  • Ability to work in hybrid mode (from our office in Warsaw)

  • Benefits such as Multisport card, private medical care in Luxmed/Medicover, life insurance, access to MyBenefit platform, Referral Program, Employee Assistance Program, Employee Share Purchase Plan

  • Using foreign language and new technology solutions daily, cooperating with various global Clients.

  • Constant support and clear development path from your first day – dedicated Buddy, who will help you in adjusting to the new workplace.

  • Our commitment to communities means providing opportunities for growth to individuals from different backgrounds. We positively welcome applications from all parts of the society, including people with lived experience of having refugee status, seeking asylum or supporting refugees.

  • Focus on your strengths and continuous feedback enable fast professional growth, as well as new skills building by various online and classroom training.

  • A flexible approach that allows an appropriate work-life balance where sports activities, outings, volunteering initiatives are part of our regular day-to day life.

  • Commitment to reducing our environmental impact in terms of carbon, water and waste across Accenture facilities and in the communities in which we work and live by joining different initiatives.

  • Inclusion and diversity in practice: truly multicultural environment; we support LGBT, people with disabilities and parents. In our culture of equality, people are truly valued for their differences and free to be who they are.

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