Customer Success Manager

Company Description

About Playtech

Founded in 1999, the company has a premium listing on the Main Market of the London Stock Exchange and is focused on regulated and regulating markets across its B2B and B2C businesses. Both divisions leverage Playtech’s proprietary technology to deliver innovative products and services to ensure a safe, engaging and entertaining betting and gaming experience.

Playtech is the gambling industry's leading technology company delivering business intelligence-driven gambling software, services, content, and platform technology across the industry's most popular product verticals, including, casino, live casino, sports betting, bingo and poker. Read more about who we are and what we do here: www.playtech.com & www.playtechpeople.com

Here at Playtech, we genuinely believe that people are our biggest asset. Diverse thoughts, experiences, and individual characteristics enrich our work environment and lead to better business decisions. Recognizing differences and ensuring our processes are transparent is the core of Playtech’s overall commitment to responsible business practices.

Ready to level up your career? 

Playtech's Customer Development team is looking for an experienced Customer Success Manager with great communication skills.

Job Description

Your influential mission. You will... 

Overall:

• Build and maintain a deep understanding of the client’s business and organizational structure, and forge relationships with key stakeholders through strong interpersonal connections
• Be responsible for client KPIs related to PT products
• Be an expert on Playtech products and USPs – eager to collaborate with internal product stakeholders
• Act as the voice of the customer within Playtech and balance business goals. Share knowledge of the licensee with Playtech colleagues and product stakeholders
• Maintain a good knowledge of the industry landscape, including competitors’ products and developments
• Stay aware of technical updates and progress that have business impact
• Remain up to date on regulatory frameworks and compliance
• Have a solid understanding of BI, CRM, customer journey, affiliation, A/B testing, and segmentation
• Understand player-facing technology such as frontend, and the importance of promotions and player interaction via desktop, mobile, and native channels

Commercial:

• Support the Commercial Director in business development
• Drive usage and upsell of Playtech tools, products, and services
• Coordinate and manage training requests
• Manage game launches, network promotions, and marketing promotions to licensees
• Conduct Quarterly Business Reviews
• Travel for business when required
• Work with analysts on monthly KPIs

Admin:

• Report on licensee marketing commitments and promotions related to Playtech products and services
• Stay aware of the status of all projects and deadlines
• Produce monthly management reports
• Participate in regular commercial team meetings and presentations
• Manage and update CRM
• Translate licensee queries and prepare required periodical reports

Qualifications

Components for success. You...

• Have a background in Business Relationship Management, with proven experience in B2B and/or B2C environments
• Have experience in the gaming industry
• Hold a strong academic record, ideally with a degree in a relevant subject
• Communicate confidently in English, both written and spoken
• Are a native Polish speaker

Thrive in a culture that values...

• Professional challenges
• Initiative-taking and confident approach at the workplace
• Active lifestyle and mental well-being
• Work-life balance, flexibility and hybrid work
• Fun and engaging company events

Additional Information

CUSTOMER DEVELOPMENT TEAM

As a Customer Success Manager, you’ll be part of the Customer Development team, the primary point of contact for the commercial and operational management of Playtech’s Platform solution with Casino games. You’ll collaborate closely with clients and internal stakeholders to drive product adoption, performance, and satisfaction. Based in our boutique Warsaw office—located in the vibrant Sky building near Mokotów—you’ll enjoy a modern workspace with shared standing desks, high-quality headphones, and a top-tier coffee machine to fuel your day. The surrounding area offers a perfect blend of convenience and relaxation, with nearby parks, dining spots, and easy access to the city’s main routes.

Playtech is an equal opportunities employer. Our mission is to welcome everyone and create inclusive teams. We celebrate differences and encourage everyone to join us and be themselves at work.