Responsibilities:

Respond to customer inquiries via phone and email in a professional and empathetic manner.
Identify and troubleshoot customer issues, delivering timely and effective solutions.
Foster long-term, positive relationships with clients.
Collaborate with internal departments to ensure efficient issue resolution.
Accurately document customer interactions and case progress.
Contribute to ongoing improvements by identifying recurring issues and supporting updates to internal processes and knowledge base content.

Requirements:

Fluency in Dutch and English, with strong written and verbal communication skills.
Previous experience (1-2 years) in customer service or an international contact center environment.
Excellent interpersonal and problem-solving abilities.
Ability to work independently, manage time effectively, and prioritize tasks.
Solid knowledge of Microsoft Office, particularly Excel.
A proactive, customer-first mindset and a passion for delivering high-quality service in a dynamic setting.