WHO WE ARE
Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services. We offer solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Accenture Song.
Operations drives business value and outcomes to advance our clients on their journey to intelligent operations through our innovative operating engine — SynOps. We transform business processes to achieve sustainable growth by optimizing people, technology, data and intelligence.
CS Junior Rep is primarily responsible for providing customers and consumers service support according to the scope of work and service level requirements. This includes ensuring call quality and quantitative standards are observed in meeting customer care needs and resolving them in a timely fashion.
Accountabilities and Responsibilities:
Provide support for resolution of customer problems, issues, requests and queries. Ensure proper documentation, notification, escalation, tracking, and follow up of all incidents. Primary responsibilities are focused on customer and consumer contact, not transaction processing.
To support & record a variety of customer service issues through telephone, email and chat. Validate, investigate and resolve these issues within established guidelines. This includes coordinating with the escalation path which may include but not limited to internal Accenture or Client.
To provide education/awareness and recommendations to customers on new products, policies changes, product campaigns via outbound call or email as per the established guidelines (no sales/upsell or cross sell targets)
To provide customers with a positive call experience by exhibiting positive call conversation behaviors and etiquette, a sense of urgency, knowledge in the product and service, genuine concern for the customer, with timely and efficient resolution of issues.
To promote and maintain a high level of professionalism, reliability, and work attitude through attendance, metric performance, and interaction with peers and management.
You will be a part of the Agile workforce, with the opportunity to support various clients in Customer Service based on current business needs
Job Requirements – Functional competencies
German and English Language competency Min B2 (C1 preferred)
0 - 1 year experience in customer care, sales support, required
Competency in using Microsoft Office tech suite (Outlook/Excel/Word/Teams)
Job Requirements – Professional competencies
Working Hours: Monday – Friday
Office Hours (9:00 am - 6:00 pm)
Hybrid from Warsaw office
BA preferred
WHAT WE OFFER
Using foreign language and new technology solutions daily, cooperating with various global Clients.
Individual support of a People Lead and a specific path of professional development, as well as the possibility of a session with a Coach.
A wide training package (soft, technical, and language training offer, access to the e-learning platforms, Gallup test, GenAI training, possibility of co-financing courses, and certification).
Employee Assistance Program - legal, financial, and psychological consultations.
Accenture employees eligible for the Employee share purchase plan automatically become eligible for quarterly dividends if they own company shares.
Paid employee referral program.
Private medical care, life insurance.
Access to the MyBenefit platform (possibility of using a wide range of products and services, including the Multisport card).