Job Description:
The Impact You’ll Make in this Role
As a Customer Issue Resolution Analyst you will have the opportunity to tap into your curiosity and collaborate with some of the most innovative and diverse people around the world.
Here you will make an impact by:
- CIR (Customer Issue Resolution) Management – handling customer issues related to billing and complaint management - this includes disputes, returns, adjustments to secure short cycle time for customer complaints
- Being able to work and handle sensitive/confidential financial data
- Efficiently building credibility and trust with customers and businesses
- Interpreting policies and regulations, investigates problems, and communicating with other departments and providers to research and resolve issues, identify and implement service solutions
- Demonstrating a proactive, ownership mindset to managing your customers to achieve team goals, and supporting improvement opportunities within CIR processes.
Your Skills and Expertise
To set you up for success in this role from day one, 3M is looking for candidates who must have the following qualifications:
- Minimum 2 combined years of customer service, finance, supply chain or sales experience
- Very good verbal and written communication skills in English (B2 level)
- Demonstration of strong interpersonal, communication, analytical, organizational and short-term planning skills
- Flexible and detail oriented
Additional qualifications that could help you succeed even further in this role include:
- Experience with customer service processes and systems (especially SAP and SalesForce)
- Account receivables (AR) knowledge and experience as an additional asset
- Strongly deliver and follow Team KPI targets in timely and efficient manner
- Demonstrated problem solving, reasoning, and analytical skills.
Supporting Your Well-being
3M offers many programs to help you live your best life – both physically and financially. To ensure competitive pay and benefits, 3M regularly benchmarks with other companies that are comparable in size and scope.
- Private medical care
- Life insurance
- Retirement scheme
- Multisport card
- Opportunity to work globally as part of an international organization
- Work in a respectful, inclusive and friendly environment with open door policy
- Professional training and onboarding package
- Supporting your professional development, possibility to gain certifications/co-founding studies
- Supporting your work-life balance through being a part of community groups, CSR actions, volunteering
- Internal integration events
- Holiday Bonus
Job specifics:
- Location: Wrocław, MidPoint 71, Powstańców Śląskich 9
- Work Your Way: Hybrid – minimum 2 days per week/ 8 days per month in office
Does this opportunity and our innovative 3M culture align with your career aspirations?
If so, we encourage you to apply and embark on a journey of creativity and growth with us.
We look forward to hearing from you!
Resources for You
For more details on what happens before, during and after the interview process, check out the Insights for Candidates page at
3M.com/careers.
If you have further questions please reach out to Max (our AI Virtual Assistant) via our Career Page.
Please note: your application may not be considered if you do not provide your education and work history, either by: 1) uploading a resume, or 2) entering the information into the application fields directly.
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