Company Description
RISK inc: An International iGaming Company Pushing the Boundaries of Entertainment
Who We Are:
An international iGaming company specializing in identifying and fostering the growth of high-potential entertainment markets. With 600+ professionals in 20+ locations, we operate in 10 countries, serving over 300,000 customers.
Always Pushing the Boundaries? You Already Belong at RISK!
Our global-scale operations are based on strong internal expertise, analytics, and data research. We have expertise in iGaming operations (sports betting, online casino), digital and affiliate marketing, tech solutions, and data analytics.
We are looking for a CRM Manager Team Lead (iGaming) to join our team.
Job Description
- Develop and oversee the CRM strategy and roadmap for each GEO.
- Plan customer segmentation and tailored CRM campaigns.
- Execute A/B tests and analyze performance to enhance player retention and engagement.
- Build and lead the CRM team, set up efficient workflows, manage team budgets, and ensure strong team performance.
- Manage meetings and ongoing communication with the CRM team.
- Design bonus mechanics and promotional campaigns; track and analyze their effectiveness.
- Monitor key CRM metrics: ATPU, RR, BR, DAU/MAU, and conversion rates across different communication channels.
- Present CRM progress, test results, and the overall impact on product performance to stakeholders.
- Create and maintain detailed reports on CRM performance and campaign outcomes.
Qualifications
- 1+ years of experience as a Team Lead in CRM/Retention.
- Strong knowledge of casino and sports betting products, player activity types, and promotional mechanics.
- Proven experience in planning CRM activities on a monthly and quarterly basis.
- Expertise in task delegation and goal setting within a CRM team.
- Experience in building and optimizing team processes.
- Solid analytical skills, including A/B testing and data-driven decision-making.
- Upper-intermediate level of English (B2+) or higher.
Additional Information
Our Benefit Cafeteria is Packed with Goodies:
- Children Allowance
- Mental Health Support
- Sport Activities
- Language Courses
- Automotive Services
- Veterinary Services
- Home Office Setup Assistance
- Dental Services
- Books and Stationery
- Training Compensation
- And yes, even Massage!