Associate, Client Processing Representative I

At BNY, our culture allows us to run our company better and enables employees’ growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world’s investible assets. Every day, our teams harness cutting-edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide.

Recognized as a top destination for innovators and champions of inclusion, BNY is where bold ideas meet advanced technology and exceptional talent. Together, we power the future of finance – and this is what #LifeAtBNY is all about. Join us and be part of something extraordinary.

We’re seeking a future team member for the role of Associate, Client Processing Representative I to join our team. This role is located in Wrocław, Poland

In this role, you’ll make an impact in the following ways:

• Apply expertise and judgement in providing quality client service and support to internal and external clients daily, including problem resolution, transaction processing, reconciliations, updates to client accounts, phone and email queries.
• Perform complex operational tasks in a product or functional area, including independent analysis and policy interpretation, and manual processing of updates to client accounts or company records.
• Serve as the primary point of contact for clients, executing all correspondent requisites accurately and timely, with a clear understanding of the underlying business and specific client needs.
• Maintain correspondent accounts in compliance with applicable regulations and policies, ensuring regulatory compliance and minimizing exposure related to assigned processing tasks.
• Perform routine and non-routine client service and transactional support functions. 
• Interact with other organizational units/teams to ensure timely delivery of service, or resolution of issues. Process account related transactions per scheduled events/client authenticated direction. 
• Follow established procedures, answer inquiries, and resolve problems or issues.
• Contribute to the achievement of team objectives

To be successful in this role, we’re seeking the following:

• High school/secondary school diploma or equivalent combination of education and experience required; Bachelor’s degree preferred.
• 1-3 years of total work experience preferred
• Excellent communication and writing abilities
• Fluent spoken and written English language skills
• Ability to withstand work pressure and deliver with speed and accuracy 
• Strong PC skills (including Microsoft® Word, Excel, etc.) 
• Flexibility towards tasks assigned, job timing and scope of responsibility. 
• Experience in written client communication is preferable
• Previous experience in Financial Services preferred 
• We are looking for an individual that possesses these skills or the willingness to learn our processes. 

At BNY, our culture speaks for itself, check out the latest BNY news at:

BNY Newsroom

BNY LinkedIn 

Here’s a few of our recent awards:

America’s Most Innovative Companies, Fortune, 2025
World’s Most Admired Companies, Fortune 2025
“Most Just Companies”, Just Capital and CNBC, 2025

Our Benefits and Rewards:

BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life’s journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.

BNY is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.