UX & Market Research Specialist

We are looking for an insightful individual who empathetically listens to customer needs, actively collaborates within interdisciplinary teams, and proactively shares knowledge to support strategic decisions.

You will join a two-person team responsible for conducting product research, both qualitative and quantitative, thereby supporting the business decisions of Product Managers. The team is responsible for the entire research process – from gathering needs, through research preparation and execution, to analysis, development, and presentation of results. You will regularly collaborate with Product Managers, analysts, and the UX team.

• Identify research needs by recognizing problem areas, business goals, and hypotheses, with a particular focus on questions requiring a deep understanding of the user.
• Plan and design research by selecting the most effective research methods and techniques (with a strong emphasis on qualitative methods), defining target groups, and creating detailed research scenarios and tools.
• Conduct qualitative and quantitative research by independently carrying out in-depth interviews (IDIs), usability tests, focus groups, and other qualitative methods, as well as coordinating quantitative research. You’ll also be responsible for the entire respondent recruitment process, ensuring they are properly matched to the research criteria.
• Analyze and interpret data by processing and synthesizing collected information, with a specific focus on qualitative analysis, and drawing reliable conclusions and uncovering hidden insights.
• Report and recommend by visualizing research results in an accessible manner and presenting concrete conclusions and practical recommendations that genuinely impact product development.
• Collaborate cross-functionally by representing the customer and user perspective within product teams, actively working with Analysts, Product Managers, UX Designers, and Developers to collaboratively design data-driven solutions.

• Experience:
  • Minimum 3 years of experience in designing and conducting product research, with a strong emphasis on qualitative methods.
• Language:
  • Polish (fluent in both spoken and written) – essential for conducting interviews.
  • English (minimum B1 level).
• Tool Pro & Methodologies:
  • Proficient knowledge and practical experience in applying a wide range of qualitative and quantitative research methods and techniques in product research.
  • Familiarity with and ability to apply key product research metrics.
  • Knowledge of research tools and those supporting research automation.
  • Proficiency in using project management tools (e.g., Jira, Asana).
• Soft Skills:
  • Exceptional active listening skills, the ability to ask insightful, probing questions, and in-depth analysis of responses to get to the core of user needs.
  • High empathy and a deep understanding of the customer/user’s perspective and their use context.
  • Strong communication skills and the ability to articulate thoughts clearly and persuasively, and to present findings effectively.
  • Proactivity in sharing knowledge and effective collaboration within interdisciplinary teams.
  • Openness to feedback and a desire for continuous personal development.
  • Creativity, innovativeness, and self-reliance in executing research tasks.

• Driving license cat. B.
• Knowledge of the TSL industry.
• Knowledge of AI tools supporting research work.

• Team budgets for specialized training and courses tailored to your needs.
• Development of skills with cutting-edge AI tools as our company invests in modern technologies and continuously improves internal processes, empowering you to stay ahead in the tech industry.
• Opportunity to work on diverse projects, gaining experience in various research methods, both qualitative and quantitative, as well as in usability testing and different topics.
• Knowledge exchange within thematic guilds organized by coworkers – to stay ahead in your field or gain new expertise.
• Collaboration in a team that encourages experimentation and innovation, providing opportunities to contribute your ideas and solutions – with us, you have a real impact on the development of projects, our products, and services.

• Private LuxMed healthcare, free preventive check-ups, spine-relieving massages.
• Budget for remote workstation equipment and gift vouchers.
• On-site buffet breakfasts prepared fresh daily.
• Team-building and family trips to a private lakeside resort.
• English language learning subsidy.
• Subsidy for a Multisport card.

We are at the heart of the digital revolution in transportation. Since 2004, we’ve been building one of the largest logistics platforms in Europe, bringing together carriers, forwarders, and shippers in one place. We automate processes, enhance transaction security, and make transport more efficient.

We’re an international tech company operating in 13 countries, and we’re just getting started. We develop cutting-edge digital solutions for transport, freight forwarding, and logistics, powered by the expertise of top developers, customer experience specialists, machine learning engineers, and AI experts. If you’re looking to shape the future of transport technology – this is the place for you!

At Trans.eu, we believe in Smart & Fair Logistics – a more efficient and transparent industry. That’s why we’ve expanded our capital group, building a network of specialized companies that help us drive this mission forward.