Valeo is a tech global company, designing breakthrough solutions to reinvent the mobility. We are an automotive supplier partner to automakers and new mobility actors worldwide. Our vision? Invent a greener and more secured mobility, thanks to solutions focusing on intuitive driving and reducing CO2 emissions. We are leader on our businesses, and recognized as one of the largest global innovative companies.

Valeo Service, the aftermarket division of the Valeo Group, operates in 150 countries worldwide. As an Augmented Services company, Valeo Service goes beyond supplying spare parts—offering comprehensive training, advanced tools, and robust sales and marketing support to spare parts distributors, independent garages and drivers across the globe 

To enhance customer satisfaction, Valeo Service has established a centralized, global, omnichannel Help Center platform to support its aftermarket sales divisions and digital activities. 

We are looking for a Global Help Center Assistant to support the Help Center Project Manager in the development and daily operations.

Your responsibilities and tasks

1)Rollout Support for New Countries

• Coordinate with local business units to prepare for integration into the Help Center.

• Assist in the preparation and adaptation of training materials, templates, prompts, UX/UI website inputs, translation tool test etc.. considering the countries specificity and market needs 

• Organize and support countries key user training sessions 

• Track planning and follow up on country-specific rollout activities.

• Assist in preparing the SOP [Standard Operating Procedures] - country or/and process related 

• Assist in the preparation of communication campaigns for Help Center country launches 

Digital Feature Development & Service Optimization

• Contribute to the development of new Help Center features, functionalities, tools, and services, including those powered by AI.

• Collaborate with internal technical teams and external technical suppliers to monitor progress and suggest improvements.

Operational Monitoring and Supplier Coordination

• Participate in daily and weekly follow-up calls with the external Help Center service provider.

• Analyze KPIs, customer records, and service reports to identify trends and issues.

• Prepare and propose action plans based on data-driven analysis to ensure continuous improvement and performance optimization.

• Support the steering committee meeting preparations - analysis, presentation, data gathering 

About you:

• Ideally 1–2 years of experience in a support, coordination, customer service or project assistant role, ideally in a global or multicultural environment- will be a plus

• Strong analytical skills to ensure the understanding of KPIs etc and proceed with analysis, business cases calculations, action plans 

• Very good interpersonal skills to effectively engage with stakeholders, internal and external teams across different cultures and time zones. 

• Quick thinking and creative problem-solving

• Excellent written and verbal communication skills in English

• Well-organized, proactive, and resourceful, with strong attention to detail.

• Ability to work independently and take initiative when needed.

• Comfortable working in remote setup with international stakeholders

• Proficient in Microsoft 

• Possibility to travel abroad

We offer

• 18-month paid internship with an employment contract from the first day of employment

• monthly bonus for team results, holiday and Christmas bonus

• access to tools used in a global organization focused on innovative solutions and modern technologies

• life and health insurance

• private medical care in Medicover and the Medicover Cafeteria

• help of an internship supervisor and on-the-job training

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Join Us !
Being part of our team, you will join:
- one of the largest global innovative companies, with more than 20,000 engineers working in Research & Development
- a multi-cultural environment that values diversity and international collaboration
- more than 100,000 colleagues in 31 countries... which make a lot of opportunity for career growth
- a business highly committed to limiting the environmental impact if its activities and ranked by Corporate Knights as the number one company in the automotive sector in terms of sustainable development

More information on Valeo: https://www.valeo.com