Minimum qualifications:
- Bachelor's degree in a relevant field, or equivalent practical experience.
- 4 years of experience creating content for technical audiences (e.g., developer documentation, Computer Science course material, or IT administration playbooks).
- Experience in communicating with stakeholders to define and execute content plans for a variety of projects.
- Experience managing multiple competing priorities in a fluid, and constantly changing environment.
Preferred qualifications:
- Master's degree in writing, engineering, or scientific-related field.
- 2 years of technical writing experience.
- Experience documenting messaging applications and related platforms.
- Ability to identify, research, and implement process improvements that enhance cross-functional content delivery.
- Ability to quickly grasp and explain intricate technical information.
About the job
Technical writers plan, create, and maintain educational content as an integral part of the engineering or user experience. The content is often in the form of documentation, but may also be UI text, sample code, videos, or other educational material. Regardless of the content medium, technical writers are distinguished by their abilities to explain complex topics in a way that’s useful to their audience.
As a Technical Writer for ABC Engineering Operations, you will define and create essential documentation that enables ABC's product services to scale across Google and various partner ecosystem, including carriers, aggregators, OEMs, and brands.
Google Cloud accelerates every organization’s ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google’s cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.
Responsibilities
- Lead medium to large documentation projects by scoping work, securing stakeholder buy-in, guiding execution, and communicating progress across teams.
- Develop comprehensive domain knowledge, understand technical Critical User Journeys (CUJ), product details, and anticipate the users’ information needs.
- Define documentation requirements with various teams, and work with engineers to create and update documentation sets.
- Deliver clear, accurate, and well-structured writing. Edit, revise, and restructure a wide range of documentation.
- Maintain and optimize the content experience by testing product workflows and incorporating partner feedback.
