Talent Content & Channels Senior Analyst

Talent Content & Channels Senior Analyst

Location: Wrocław / Warsaw

Hybrid model: 2 days office/3 days remote

Let us introduce you the job offer by EY GDS Poland – a member of the global integrated service delivery center network by EY.

The opportunity

This dynamic position plays a pivotal role in the management, monitoring, and optimization of our internal Talent SharePoint sites, ensuring they deliver an exceptional user experience for over 400,000 EY users. You will be at the forefront of maintaining high-quality content and seamless access, driving user satisfaction and engagement. Additionally, this role involves crafting and executing communications to the Talent Executive through a variety of internal channels.

Your key responsibilities

• Work closely with Talent functional stakeholders to facilitate the collection, creation and management of creative and inspiring internal content and SharePoint sites.
• Maintain access control to various channels including SharePoint access control lists , GLMS lists, Viva Engage, Shared mailboxes, etc.
• Where required, work as an SMR to contribute to Talent projects that have content or communications implications, support the project team in managing downstream implications and impacts of new or changes to existing services
• Manage content within several our internal systems such as: SharePoint, SuccessFactors and Unily
• Monitor site utilization and adoption through metrics analysis and make recommendations for improvement based on those findings
• Identify relevant content for the internal SharePoint sites and communications
• Work with regional stakeholders where applicable to resolve queries, as well as understand deviations and local practices that will impact global sites and incorporate this insight into deliverables
• Manage site development projects working with functional stakeholders and SharePoint site developers.
• Support content governance structure ensuring ease of navigation and up to date linkage of pages within our systems
• Working closely with Talent functions and BMC, support the development and implementation of a range of communication plans and identify appropriate delivery channels including, but not limited to the EY Intranet, Daily News, GLMS/OneAccess, broadcast center, webcasts, shared mailboxes, newsletters and video platforms.

Analytical/Decision Making Responsibilities:

• Provide expertise and knowledge in how the communication management operates.
• Provide expertise and knowledge in how the Talent function operates. Understand the Talent operating model, especially the organization, people and operations
• Review data to interpret performance of content Talent provides to EY and the communications we provide to the Talent Executive. 
• For allocated processes support and implement decisions for defining, delivering and continuously improving the process.
• Share market insights and review findings with key stakeholders/networks influencing change as required.
• Work with the Knowledge Content and Channels Lead and other stakeholders to define, capture and sign off requirements for content requests and/or changes to global sites.

Supervision Responsibilities:

• Collaborate with extended teams to ensure effective execution of our content and communication strategy implementation
• Work closely with the teams across Business Management Office and wider Talent Functions for implementation of content and communication solutions that support business and functional delivery.
• Effectiveness in building trust, respect, and cooperation among teams
• Work closely with BMC and Knowledge management teams to ensure effective enablement of Talent communications and content across all channels.
• Independently maintain and leverage (when appropriate) an internal network, including effective partnerships with senior stakeholders, across EY practices/departments that will enable personal effectiveness in the position
• As the part of the Knowledge content and channels team, proactively participate in meetings, collaborate with core and extended teams to ensure effective execution of Talent agenda and priorities.

Skills and attributes for success

• Proficient in English at native level; and the ability to convey complex concepts and deliver ideal messaging
• Excellent verbal and written communication skills, and experience creating employee communication collateral and content
• Knowledge and understanding of EY firm communications channels including EY Intranet, Daily News, GLMS/OneAccess, broadcast center, webcasts, shared mailboxes, newsletters and video platforms
• Proactive consulting skills that drive business impact; able to interpret process / service delivery and adoption requirements and, where prioritized, co-create the most relevant & pragmatic approach.
• Strong proficiency in Sharepoint, with the ability to create out of the box modern SharePoint sites, basic pages and manage content, metadata, lists, libraries, etc.
• Strong Microsoft platform knowledge and skills; MS Teams, Yammer, etc.
• Strong research and analytical skills to track and interpret data for trending directions and identify potential future options and improvements
• Strong attention to detail, exhibiting proactive attitude towards achieving high quality, innovative deliverables within stipulated timelines, while managing competing priorities
• Ability to participate effectively in virtual teams and networks across diverse and dispersed geographies
• Respected ability to cope with ambiguity; to drive change and performance outcomes in a complex and agile environment
• Strong teaming skills; collaborate effectively across talent ecosystem, within the Talent Executive team, other CBS functions and the firm at-large.

Other Requirements:

• Due to global nature of the role; travel and willingness to work alternative hours will be required
• Due to global nature of the role; English language skills - excellent written and verbal communication will be required

To qualify for the role, you must have

Education:

• Educated to degree level

Experience:

• Experience working in internal communications and managing websites in a global setting
• Significant experience of collaborating with colleagues, technical developers and stakeholders in interpreting business requirements and delivering on proposed solutions
• Experience of implementing operational standards and processes to achieve required outcomes for communication and content strategy
• Experience of participating in global dispersed teams to enhance services, processes and standards
• Demonstrable experience of anticipating issues and challenges and proactively working to navigate challenges
• Demonstrable experience of working in fast-paced, ambiguous, stressful environments to deliver required results
• Creativity and out-of-the-box thinking in finding new ways of doing things
• Experience of conducting internal and external research and analysis, providing best practices and insights to drive improvements

Ideally, you’ll also have

• Higher professional or master’s qualification in a related discipline is preferred, not required
• Active membership in related professional bodies or industry groups is preferred, not required

What we offer

EY Global Delivery Services (GDS) is a dynamic and truly global delivery network. We work across ten locations –  Argentina, China, Hungary, India, the Philippines, Poland, Sri Lanka, Mexico, Spain and the United Kingdom – and with teams from all EY service lines, geographies and sectors, playing a vital role in the delivery of the EY growth strategy. From accountants to coders to advisory consultants, we offer a wide variety of fulfilling career opportunities that span all business disciplines. In GDS, you will collaborate with EY teams on exciting projects and work with well-known brands from across the globe. We’ll introduce you to an ever-expanding ecosystem of people, learning, skills and insights that will stay with you throughout your career.

• Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next.
• Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.
• Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs.
• Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs.

About EY

EY | Building a better working world

EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.

Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate.

Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.

If you can demonstrate that you meet the criteria above, please contact us as soon as possible.

The exceptional EY experience. It’s yours to build.

In compliance with the requirements of the Whistleblower Protection Act, our company has established the Procedure for reporting breaches of law and undertaking appropriate follow-up actions. Any misconduct should be reported through the EY Ethics Hotline.