As pioneers and global leader, Hiab is ambitious to write forward our success story, inspiring and shaping our industry. The world in which we operate with our class-leading products, intelligent services and innovative digital solutions is constantly changing.
Purpose of the position
Spare Parts Technical Support Engineer Assistant is the supporting role acting as one of points of contact for spare parts enquiries. Delivers the best customer support by advising our service network with right part numbers or retrofit kits to buy.
Main tasks and responsibilities
- Support our service network in identifying the right spare parts and retrofit kits to drive customer satisfaction.
- Perform customer request handling via JIRA, use of: E-Commerce platform, SAP ERP system, Windchill, PLMk and C-Service.
- Speed up responsiveness and secure functionality of Hiab products and parts flow
- Support collaboration in aligning our part assortment with the parts catalogues teams (C-Service)
- Based of case statistics proposes process improvements to drive down the number of tickets, customer satisfaction or work of related team
What you’ll need to succeed
Education:
- Relevant and completed or during education in Electrical, Hydraulic and/or mechanical engineering.
- Previous experience on a similar position as an added value.
- 2 years of relevant experience in a technical/commercial role in a service environment
Competencies:
- Customer focus
- Teamplayer
- High integrity and excellent interpersonal skills
- Self starter
- Proactive
- Self-motivated
Language skills:
- Local Language
- English - B2
You will be part of
We offer you a position in a global organisation where you are challenged with interesting and diverse tasks. These tasks will provide a great opportunity for you to grow professionally.
Interested to join?
If you are excited about this opportunity, please submit your application.
Hiab (Nasdaq Helsinki: HIAB) is a leading provider of smart and sustainable on road load-handling solutions, committed to delivering the best customer experience every day with the most engaged people and partners. Hiab's premium equipment includes HIAB, EFFER and ARGOS loader cranes, MOFFETT and PRINCETON truck mounted forklifts, LOGLIFT forestry cranes, JONSERED recycling cranes, MULTILIFT skiploaders and hooklifts, GALFAB roll-off cable hoists, ZEPRO, DEL and WALTCO tail lifts, and the service brand HIPERFORM, a comprehensive suite of smart solutions that help maximise the life-cycle value of Hiab’s equipment.
As the industry pioneer, Hiab continues to make on road load-handling smarter, safer and more sustainable to build a better tomorrow. Globally, Hiab is represented on every continent through its extensive network of 3,000 own and partner sales and service locations, enabling delivery to over 100 countries. The company's continuing operations sales in 2024 totalled approximately EUR 1.6 billion and it employs over 4,000 people. www.hiabgroup.com
